Overnight Shuttle Supervisor - Jacksonville, Florida

LAZ Parking; Jacksonville (FL); On-site; USD 17,000 - 28,000; Part time

Job summary

LAZ Parking is seeking an Overnight Shuttle Supervisor in Jacksonville, FL to lead a shift from 5pm to 1:30am on Fridays and Saturdays. The role emphasizes supervision of staff, instructional leadership, attendance tracking and KPI measurement, with a focus on safety and customer service.

Driving duties may be required periodically. Ideal candidates will have DOT shuttle experience, a valid driver's license for at least 3 years, and the ability to work evenings or weekends.

Qualifications

• Leadership experience supervising teams.
• Excellent communication and customer-service focus.
• Ability to comply with DOT, state rules and company policies.

Responsibilities

• Oversee shift performance and attendance.
• Provide task instructions and monitor KPIs.
• Drive shuttles periodically and assist passengers as needed.
• Ensure safety, security and health standards on site.
• Coordinate with drivers for dispatch and training.

Skills

Leadership experience

Communication

Safety awareness

Education

High school diploma or GED

Tools

DOT regulations knowledge

Job description

Overnight Shuttle Supervisor - Jacksonville, Florida

• Schedule: PT Friday + Saturday (5pm-1:30am)
• Requirements: must have shuttle driver experience + valid DL w/ good driving for 3+ years

The Spirit of the Position:

The Supervisor will be in charge of managing one of our working shifts. Duties primarily revolve around the general management of your direct reports, which include, but are not limited to, providing and demonstrating task instructions, keeping attendance, and measuring key performance indicators. You will be expected to keep records and produce reports that will be used to review team performance.

In order to be successful in this role, you will need to have excellent communication skills and a passion for excellence. Previous leadership experience is a plus.'

Principal Job Duties:

• Making sure employees that report to you meet performance expectations.
• Giving instructions or orders to subordinate employees.
• Ensuring that the work environment is safe, secure and healthy.
• Ensure great customer service at all levels.
• Meeting, Training + Dispatching with our shuttle drivers.
• Assisting customers during the checkout process if help is needed.
• Supervisors will be required to drive shuttles periodically.
• Be flexible for operation needs and schedule (evenings and weekends)
• Safely operating company vehicles.
• Assist passengers when boarding and exiting the vehicle.
• Effectively communicating and working in a team environment to achieve maximum productivity.
• Demonstrate the ability to work self-sufficiently while performing daily tasks as a professional driver.

Requirements:

• DOT Shuttle Experience Required
• Comply with Federal DOT, State Rules/Regulations, and Company Policy.
• Ability to read, write, and speak English.
• Valid Driver's License for 3+ years for state regulations.
• Ability to successfully perform and pass a DOT physical examination.
• Ability to work flexible hours, including weekends or holidays.
• Ability to bend at the knees or squat frequently throughout a shift
• Willingness to work in inclement weather (rain, sleet, snow, heat, high wind, etc.)

Education:

• High school diploma or GED preferred but not required.

Experience:

• Experience in customer relations is required.
• Parking industry experience is preferred but not required.

Skills:

• Ability to communicate professionally and effectively.
• Willingness to be flexible, work multiple facility locations.
• Ability to handle challenging and at times, emotionally charged situations.
• Must be able to work unsupervised.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
• Demonstrates a sense of urgency and timeliness.
• Excellent team building and interpersonal skills.

Physical Demands:

• Ability to lift, push and pull at least 20-50 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.
• Continuously requires vision, hearing and talking.
• Ability to operate machinery including a golf cart.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.