Overnight Shift Supervisor

What is Permanent Supportive Housing?; Seattle (WA); On-site; USD 84,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

403(b) retirement plan

Employee Assistance Program

ORCA transit pass

Job summary

Plymouth Housing is seeking an Overnight Shift Supervisor for its Greater Seattle portfolio. This role leads operations during overnight hours across our 24/7 sites and serves as the primary after-hours escalation point for Residential Specialists and frontline staff.

You will coach staff, manage after-hours emergencies, and ensure consistent safety checks, documentation, and hospitality standards in line with trauma-informed, harm-reduction, and Housing First practices.

Qualifications

• High school diploma or GED required.
• 3+ years in supportive housing or 24/7 operations.
• 1+ year in a supervisory/lead/shift-coordination role.
• Experience with emergencies, crises, and escalations.
• Experience overnight or swing shifts.

Responsibilities

• Serve as primary escalation contact for overnight frontline staff.
• Respond in person to high-acuity incidents and make decisions.
• Manage overnight scheduling across buildings and call-outs.
• Ensure union contracts, overtime, and policies compliance.
• Supervise On-Call Residential Specialists with coaching.
• Ensure safety checks, incident reports, and log procedures.
• Coordinate after-hours response with Safety Ambassadors and maintenance.
• Promote hospitality standards and guest policies.
• Provide incident documentation and handoffs to Site Ops Managers.
• Occasionally provide onsite coverage to maintain operations.

Skills

Crisis management

De-escalation

Rapid decision-making

Trauma-informed care

Staff supervision

Clear communication

Documentation

Hospitality

Education

High school diploma or GED

Job description

SALARY

$84,240 - $85,176

New hires may earn a salary ranging from the minimum to the midpoint of the pay scale, with education and experience taken into consideration.

BENEFITS

We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more. This is a full-time position with benefits.

LOCATION

Greater Seattle, WA (In-Person)

JOIN OUR MISSION TO END HOMELESSNESS

Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, we believe everyone deserves a safe home and the opportunity to thrive. That’s why we provide long-term housing paired with on-site services that promote stability, health, and community. Our culture is rooted in dignity, respect, and shared responsibility: We practice hospitality, communicate with care, and collaborate across differences. We value lived experience, cultural responsiveness, and approaches grounded in harm reduction, trauma-informed practice, and resident choice. We look for people who are committed to safety, learning, and continuous improvement — and who bring steady, values-aligned service in moments that are complex or high-stress.

ABOUT THIS ROLE

The Overnight Shift Supervisor provides portfolio-wide operational leadership during overnight hours, helping ensure safe, consistent, and hospitality-centered operations across Plymouth Housing’s 24/7 sites. This role is the primary after-hours escalation point for Residential Specialists and other frontline staff, providing real-time coaching, operational direction, and in-person support during complex or high-risk situations.

The Overnight Shift Supervisor maintains shift coverage, supports frontline staff, coordinates emergency response, and promotes predictable building operations outside regular business hours. This position plays an important role in strengthening staff confidence, resident safety, and Plymouth Housing’s commitment to trauma-informed, harm-reduction, and Housing First practices.

PRIMARY RESPONSIBILITIES

• Serve as the primary escalation contact for overnight frontline staff, providing consultation, coaching, and direction during resident crises, safety concerns, behavioral escalations, and building disruptions.
• Respond in person to high-acuity incidents as needed; make timely operational decisions within established policy and escalating extreme, high-risk, or portfolio-wide emergencies to the Director of After-Hours Operations.
• Manage overnight scheduling continuity across assigned buildings, including responding to call-outs, addressing coverage gaps, and reassigning on-call Residential Specialists to maintain safe staffing.
• Ensure scheduling practices comply with applicable union contract provisions, overtime requirements, and organizational policies.
• Supervise and support On-Call Residential Specialists through real-time coaching, mentoring, performance feedback, and appropriate documentation for business-hours follow-up.
• Ensure consistent completion of required safety checks, incident reporting, shift documentation, guest-log procedures, emergency protocols, and hospitality responsibilities.
• Coordinate after-hours response with Safety Ambassadors, Maintenance Technicians, and emergency responders during fires, floods, elevator outages, medical crises, behavioral health emergencies, and other urgent events.
• Promote safe, welcoming, and orderly building environments through consistent hospitality standards, respectful communication, and predictable enforcement of guest policies and building procedures.
• Provide clear, organized incident documentation and shift handoffs to Site Operations Managers, and identify trends that may require operational review or follow-up.
• In rare circumstances, provide temporary onsite operational coverage during unexpected site leadership gaps, as directed, to maintain continuity of safe and reliable building operations.

KNOWLEDGE, SKILLS, AND ATTRIBUTES WE NEED FROM YOU

• Builds trust and works respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming housing communities where residents experience dignity, choice, and belonging.
• Uses self-awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect.
• Demonstrates strong crisis-management, de-escalation, and rapid decision-making skills.
• Remains calm, clear, and authoritative in high-pressure situations.
• Applies trauma-informed care, harm-reduction, and Housing First principles in daily operations and crisis response.
• Provides effective frontline supervision, coaching, mentoring, and performance feedback.
• Balances accountability with supportive, staff-centered leadership.
• Communicates clearly and professionally, both verbally and in writing, and maintains accurate, timely documentation.

QUALIFICATIONS

• High school diploma or GED required.
• Three or more years of experience in supportive housing, shelter operations, property operations, or a comparable 24/7 environment.
• One or more years of experience in a supervisory, lead, or shift-coordination role.
• Experience responding to emergencies, resident crises, and behavioral escalations.
• Experience working overnight or Swing shifts.
• Experience in multi-site or portfolio-based operations preferred.
• Training or certification in de-escalation, crisis intervention, behavioral health response, or emergency response preferred.
• Experience working in a unionized environment preferred.

Join us and be a catalyst for positive change!

Plymouth Housing is an equal opportunity employer. We recruit, hire, train, and promote employees based on merit and business needs, and without regard to race, color, creed, religion, national origin, ancestry, citizenship or immigration status, sex (including pregnancy, gender identity, and sexual orientation), age, marital status, physical, sensory, or mental disability, honorably discharged veteran or military status, or any other status protected by applicable federal, state, or local law.