Overnight Shift Leader — Guest Experience & Operations

Burger King; Norman (OK); On-site; USD 16,531 - 24,796; Part time

Job summary

Workstream is looking for an Hourly Shift Coordinator in Norman, Oklahoma. This position entails managing restaurant operations during shifts, guiding Team Members towards achieving excellent guest service. The coordinator will handle inventory, direct product preparation, and ensure adherence to brand standards, while also motivating the team to exceed customer expectations. A solid understanding of guest service principles is essential for success in this role.

Qualifications

• Demonstrated understanding of guest service principles.

Responsibilities

• Maintains inventory.
• Directs preparation and sale of products for delivery.
• Reviews results to identify successes and areas for improvement.
• Ensures operational and brand standards are upheld.
• Motivates and directs Team Members for guest satisfaction.
• Provides coaching and feedback to Team Members.

Skills

Understanding of guest service principles

Job description

Hourly Shift Coordinator

Overview

Hourly Shift Coordinators (HSC) is the Shift Leader of the restaurant focused on delivering sales and positive results through Guest & operations coordination. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts driving key performance outcomes. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.

Duties And Responsibilities

• Maintains inventory
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Reviews restaurant results to identify successes and areas for improvement
• Ensures that restaurant upholds operational and brand standards
• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings
• Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities

*Performs duties of the Team Member when necessary

Qualifications And Skills

• Demonstrated understanding of guest service principles

*Hiring decisions, compensations, benefits, and employment terms and conditions at independent franchised Burger King® Restaurants will vary and are determined solely by the Franchise.

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.