Overnight Shelter Support Specialist — Full Benefits

careers-samaritanvillage; New York (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

25 days PTO

Retirement plan with employer match

Tuition reimbursement

Job summary

Samaritan Daytop Village is seeking an Overnight Residential Aide to support housing programs for adults and families. You will assist with intake, safety checks, policy enforcement, and creating a respectful living environment.

The role requires calm professionalism in challenging situations and strong attention to detail. Responsibilities include resident orientation, documenting using the DHS CARES system, coordinating with case managers, and ensuring cleanliness and security of living

Qualifications

• High School Diploma or GED required.
• Minimum of one year experience working with individuals facing homelessness or related challenges.
• Familiarity with shelter operations or supportive housing environments preferred.
• Basic computer literacy including Microsoft Office and DHS CARES system.

Responsibilities

• Welcome new residents and provide orientation to shelter policies and routines.
• Assist with client check-ins, discharges, and documentation using DHS CARES system.
• Monitor resident safety and behavior through rounds and informal engagement.
• Enforce facility rules while maintaining a respectful environment.
• Respond to incidents and complete timely, accurate reports.
• Support residents in accessing services by referrals and coordinating with case managers.
• Maintain cleanliness and security of resident rooms and belongings.
• Communicate maintenance needs to supervisors and keep common areas orderly.
• Build rapport with residents and provide guidance during daily interactions.
• Uphold confidentiality and follow DHS protocols.

Skills

Interpersonal skills

Calm under pressure

Basic computer literacy

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Samaritan Daytop Village is seeking an Overnight Residential Aide to support housing programs for adults and families. You will assist with intake, safety checks, policy enforcement, and creating a respectful living environment.

The role requires calm professionalism in challenging situations and strong attention to detail. Responsibilities include resident orientation, documenting using the DHS CARES system, coordinating with case managers, and ensuring cleanliness and security of living