Overnight Shelter Advocate - Glendale, AZ

A New Leaf; Glendale (AZ); On-site; USD 22,000 - 31,000; Full time

Job summary

A New Leaf in Glendale, AZ seeks an Overnight Shelter Advocate to support clients in crisis and shelter operations. You will provide crisis intervention, information, and referrals, while coordinating with community resources to ensure client safety and well-being.

The role requires trauma-informed practice, ability to document accurately, and alignment with our core values. A valid driver’s license and bilingual Spanish are preferred; fingerprint clearance is required for compliance.

Qualifications

• Education: High School or GED required; associate or bachelor’s degree preferred.
• Experience with domestic violence, homelessness, or economically disadvantaged populations is preferred.
• Knowledge of trauma-informed practices and community resources is required.
• Ability to drive a passenger van is preferred.
• Verbally bilingual in Spanish is preferred.

Responsibilities

• Model appropriate behavior for callers and shelter clients using trauma-informed principles.
• Answer crisis calls and document calls per procedure.
• Provide crisis intervention, DV information, resources, and referrals.
• Coordinate with hotels, transportation, and internal programs for client placement.
• Conduct screenings, lethality assessments, and needs assessments as per procedure.
• Assist with intake/exit paperwork and orientation for new clients.
• Maintain client files and documentation in a timely, accurate manner.
• Assist with admission and discharge in line with program policies.
• Access community resources to coordinate services for clients.
• Keep program areas clean and organized; report repairs as needed.
• Stock supplies and assist with inventory of clothes, hygiene items, food, and office supplies.
• Assist with meal preparation, serving, and cleanup; lift up to 30 lbs.
• Monitor property security with hourly checks; stay awake during overnight shift.
• Review communications to stay updated on milieu and client needs.

Skills

Trauma-informed practices

Spanish bilingual (preferred)

Communication skills

Education

High School or GED

Associate or Bachelor's degree preferred

Job description

Overnight Shelter Advocate

A New Leaf is committed to empowering individuals and enriching communities through transformative services. Our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—guide us in creating meaningful, lasting impacts in the communities we serve.

Hourly Pay Rate: $19.35

Schedule: Sunday - Wednesday; 9 PM – 7 AM

Location: Glendale, AZ

DUTIES AND RESPONSIBILITIES.

Role model appropriate behaviors to callers on the crisis calls and clients in the shelter, at all times, utilizing trauma informed principles and practices.

Answer crisis calls, properly process, and document calls according to procedure.

Provide crisis intervention, domestic violence information, and resources and referral services to callers/clients at the shelter.

Communicate with hotel/motel and/or transportation agencies for client placement in overflow program and convey information appropriately to internal programs.

Perform screenings, lethality assessments, and basic needs assessments for potential clients according to procedure. Assist with the introduction of program and facility orientation to incoming clients. Assist with client intake/exit paperwork as needed.

Provide supportive services to clients in shelter and assist case managers with client needs.Establish/maintain client files, documentation and requesting paperwork; filing all documentation in a timely, accurate and thorough manner.

Be responsible for issues relating to admission and discharge, in conjunction with the programs definition and policies as relevant to program/client needs.

Access community resources to support the coordination of services for clients.

Assist with maintaining program appearance through cleaning and organizing internal/external offices, property, equipment, and agency vehicles. Report repairs and maintenance needs as appropriate.

Stock and organize supply closet. Assist with inventory of supplies, including but not limited to clothing, hygiene items, food, and office supplies.

Prepare and/or assist with meal/snack preparation, serving, and cleanup.Be able to lift a minimum of 30lbs.

Monitor security of the property through hourly unit and grounds checks.Stay awake and alert during overnight shift.

Review all communication sources (emails, shift reports, logs, staff meeting notes, etc.) to stay up to date on milieu, structure, changes, events, and client/program needs.

QUALIFICATIONS

Education:

High School or GED required

Associate or Bachelor’s Degree, preferred

Experience:

Experience working with domestic violence, homeless or economically disadvantaged population, preferred.

Knowledge of and/or experience with trauma informed practices required.

Knowledge of community resources.

Ability to drive passenger van, preferred

Verbally bilingual in Spanish, preferred

Compliance/Requirements

Class One Fingerprint Clearance Card

Valid Driver’s License with reliable transportation, preferred

Current Auto Liability Insurance, preferred

39 Month Motor Vehicle Record, preferred

At least 21-years of Age