Overnight Security & Guest Experience Ambassador

Hyatt Hotels Corporation; Austin (TX); Hybrid; USD 17.000 - 22.000; Teilzeit

Benefits dieser Stelle

Medical, Dental, Vision, 401K

Free room nights

Paid Time Off

Headspace wellbeing

Retail discounts

Zusammenfassung

Hyatt in Austin is seeking a part-time Overnight Security Officer to patrol the property, assist guests, and enforce hotel policies while maintaining safety and a welcoming environment.

The position requires 1–2 years in hospitality or security, strong communication, and the ability to multi-task in a fast-paced setting. Competitive benefits are included, with a focus on guest safety and property protection.

Qualifikationen

• 1–2 years hospitality or security preferred.
• Strong communication and interpersonal skills.
• Ability to multi-task and adapt to changing priorities.

Aufgaben

• Make rounds every fifteen minutes, patrolling hotel.
• Check doors of vacant rooms and verify locks.
• Address guest needs such as towels, bedding, or connectivity issues.
• Proactively engage disruptive guests and de-escalate when needed.
• Explain and enforce hotel policies in rooms, pools, and common areas.
• Communicate with front desk to maintain situational awareness.
• Perform general upkeep duties such as cleaning and towel distribution.
• Monitor for suspicious activity and graffiti near property.
• Write nightly reports detailing issues and resolutions.

Kenntnisse

Customer service

Strong communication

Interpersonal skills

Multi-tasking

Hospitality experience

Security awareness

Jobbeschreibung

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Part Time Overnight Security Officer- Hotel Magdalena

Bunkhouse Hotel Magdalena US - TX - Austin

Security

Hourly/Entry Level Employee

Part-time

Hourly US Dollar (USD) pay basis

Summary

The Opportunity:

The Overnight Security Guard position must be observant, proactive, and able to make decisions independently. This position requires flexible response, from friendly notices to stern warnings accompanied with consequences. The Overnight Security Guard acts as motel ambassadors to ensure all guests enjoy their stay.

The person in this position must have excellent communication skills, the ability to resolve conflict, and a thorough understanding of Bunkhouse policies. The Overnight Security Guard position must develop and maintain the company’s culture, values and reputation in the public eye and with all staff, guests, vendors and partners

Who We Are:

In the mid-1950s and 1960s, the Terrace Motor Hotel sat on the same location as the Hotel Magdalena and the Hotel Saint Cecilia. This 14-acre stretch off South Congress spanning five city blocks, including the Terrace Motor Hotel, eventually came to be owned by legendary musician Willie Nelson. In the 70s, he started Austin Opry House, a famous 1,700 seat music venue, and also built apartments for musicians and traveling road crew. We aim to honor our heritage and provide the same effervescent home to all who pass through.

We’re Proud to Offer Exceptional Benefits, which Include:

Medical, Dental, Vision, 401K with company match

Free room nights, Discounted and Friends & Family Room Rates

Generous Paid Time Off

Work-life benefits including wellbeing initiatives such as a complimentary Headspace

Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!

Key Responsibilities:

· Make rounds every fifteen minutes, patrolling hotel

· Check doors of vacant rooms, housekeeping, and maintenance to confirm they’re locked

· Address guest needs such as additional towels or bedding, TV or internet issues, etc.

· Proactively engage disruptive guests, with a focus on de-escalation

· Explain and enforce hotel policies in rooms, pool area, and common areas

· Communicate with front desk to maintain full picture of activity around property

· Perform general upkeep duties such as trash pickup, washing pool towels, etc.

· Monitor community for suspicious activity and graffiti near store fronts and apartment property

· Write nightly report communicating any problems or issues and their solutions to the day staff

· Ensure open lines of communication with staff, all departments and upper management at all times via email, logbooks, meetings, etc., to ensure all needs of the hotel are met

· Maintain a high level of cleanliness and safety in the work area

· Ensure that all equipment is maintained in good, safe working condition

· Maintain an increased awareness of safety issues throughout the property

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications

Qualifications:

· 1-2 years’ experience in hospitality or security preferred

· Ability to multi-task and adapt to changing priorities

· High level customer service

· Strong communication and interpersonal skills

· Ability to speak, read, and write in the primary language(s) of the workplace

Working Conditions:

· The noise level in the work environment is usually moderate

· The person in this position may have to lift up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift

· The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per da

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Hyatt Place Dubai/Wasl District | Dubai , DU , AE

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