Overnight Security Dispatcher: Crisis Response Pro

Allied Universal; Charlotte (NC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

401K

Employee assistance programs

Company discounts

Perks for full-time

Job summary

Allied Universal is seeking a Dispatch Security Officer for the overnight full-time role. The position focuses on receiving, evaluating and dispatching emergency services, maintaining logs, and coordinating with clients to ensure security operations run smoothly.

The role requires strong communication, multi-tasking, and the ability to perform under pressure in a dynamic environment. The company highlights inclusive, supportive culture and comprehensive benefits for full-time staff.

Qualifications

• High school diploma or equivalent is required.
• Effective written and oral communication with all levels of personnel and the public.
• Licensing requirements may be required by state/local laws.
• Demonstrated analytic and critical thinking; ability to prepare reports.
• Ability to prioritize workload based on urgency.
• Proficiency with advanced computer systems (hardware, software, networks).
• Ability to communicate with IT and Security Systems professionals.
• Ability to operate radio, telephone equipment and console monitors.
• Adapt to a dynamic work environment and handle pressure.
• Excellent customer service and communication skills.

Responsibilities

• Receive, evaluate and dispatch emergency services (police, fire, EMS).
• Respond to calls for information and support as needed.
• Maintain written logs and perform clerical duties (data entry, filing).
• Monitor CCTV and control access as required; relay information to site personnel.
• Coordinate with client facilities during crises and incidents.
• Ensure timely completion of tasks and efficient use of resources.

Skills

Communication

Crisis management

Customer service

Report writing

Multitasking

IT/Security systems

Radio operation

Public interaction

Attention to detail

Adaptability

Education

High school diploma or equivalent

Tools

CCTV systems

Security software

Job description

Allied Universal is seeking a Dispatch Security Officer for the overnight full-time role. The position focuses on receiving, evaluating and dispatching emergency services, maintaining logs, and coordinating with clients to ensure security operations run smoothly.

The role requires strong communication, multi-tasking, and the ability to perform under pressure in a dynamic environment. The company highlights inclusive, supportive culture and comprehensive benefits for full-time staff.