Overnight Retail Merchandiser: Stock, Service, & Store Ops

Michaels; Saint Cloud (MN); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

401(k) with employer match

Medical coverage

Dental coverage

Vision coverage

Tuition assistance

Employee discounts

Job summary

Michaels store in ST. CLOUD, MN is hiring a Customer Service Associate to help customers, ring up purchases, and support store operations. You will assist shoppers, promote Rewards and Private Label Credit Card enrollments, and participate in truck unloading and shelf maintenance.

Ideal candidates have retail or customer service experience, with a focus on friendly service, accuracy, and teamwork in a climate-controlled retail environment. Some roles may require weekend/evening shifts.

Qualifications

• Retail or customer service experience preferred
• Ability to stand for long periods and move around the store

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Job description

Michaels store in ST. CLOUD, MN is hiring a Customer Service Associate to help customers, ring up purchases, and support store operations. You will assist shoppers, promote Rewards and Private Label Credit Card enrollments, and participate in truck unloading and shelf maintenance.

Ideal candidates have retail or customer service experience, with a focus on friendly service, accuracy, and teamwork in a climate-controlled retail environment. Some roles may require weekend/evening shifts.