Overnight Residence Hall Desk Assistant

Kentucky State University; Frankfort (KY); On-site; USD 15,000 - 21,000; Part time

Job summary

Kentucky State University is seeking a Federal Work-Study Student – Overnight Residence Hall Desk Assistant. The role involves up to 20 hours per week with overnight shifts, providing desk coverage and resident support in the University residence halls.

You will document logs, assist with inquiries, and escalate issues to Residence Life staff as needed, maintaining confidentiality and professional conduct throughout overnight operations.

Qualifications

• Must be enrolled as a Kentucky State University student and eligible for Federal Work-Study.
• Ability to work overnight hours and maintain reliable attendance.
• Strong communication, customer service, and interpersonal skills.
• Ability to maintain confidentiality and exercise judgment with student information.
• Basic computer, email, and data-entry skills.
• Follow University policies, procedures, and supervisory direction.

Responsibilities

• Provide overnight desk coverage and customer service for residents in an assigned residence hall.
• Assist residents with routine questions regarding residence hall operations, services, and procedures.
• Monitor the residence hall front desk, telephone, approved communication systems, and other desk functions.
• Maintain desk logs, lockout records, visitor/guest documentation, and other required records.
• Receive and document routine resident concerns and refer matters requiring professional staff intervention.
• Support after-hours communication by contacting the appropriate Residence Life on-call staff member when necessary.
• Assist with approved guest and visitor procedures in line with University policies.
• Report safety concerns, facility issues, disturbances, and policy violations to appropriate University personnel.
• Maintain confidentiality of student information and residence hall matters.
• Maintain a professional, welcoming, and service-oriented presence at the desk.
• Complete assigned administrative tasks, filing, data entry, and other clerical duties.
• Perform other duties as assigned by the supervisor.

Skills

Customer service

Communication

Punctuality

Confidentiality

Data entry

Education

Federal Work-Study eligibility

Tools

Basic computer

Email

Data-entry

Job description

Kentucky State University is seeking a Federal Work-Study Student – Overnight Residence Hall Desk Assistant. The role involves up to 20 hours per week with overnight shifts, providing desk coverage and resident support in the University residence halls.

You will document logs, assist with inquiries, and escalate issues to Residence Life staff as needed, maintaining confidentiality and professional conduct throughout overnight operations.