Overnight Residence Hall Desk Assistant (FWS)

Kentucky-State-University; Frankfort (KY); On-site; USD 14,000 - 19,000; Part time

Job summary

Kentucky State University is seeking a Federal Work-Study Student Overnight Residence Hall Desk Assistant in Frankfort, KY. The part-time student employee will provide overnight desk coverage, assist residents, and maintain logs and records.

Responsibilities include handling routine questions, monitoring front desk activities, and referring issues to professional staff while maintaining confidentiality and a professional demeanor.

Qualifications

• Must be enrolled at Kentucky State University and eligible for Federal Work-Study.
• Available for overnight hours and reliable attendance.
• Strong communication and customer service skills.
• Maintain confidentiality and follow policies.
• Basic computer, email, and data-entry skills.
• Ability to work independently with supervision as needed.

Responsibilities

• Provide overnight desk coverage and customer service for residents in an assigned residence hall.
• Assist residents with routine questions about operations, services, and procedures.
• Monitor the front desk, phone system, and other desk functions.
• Maintain desk logs, lockout records, and visitor documentation.
• Record resident concerns and refer to staff when needed.
• Support after-hours communication with on-call Residence Life staff.
• Assist with guest/visitor procedures per policies.
• Report safety or policy concerns to university personnel.
• Maintain confidentiality and a welcoming service presence at the desk.
• Complete clerical tasks and data entry supporting Residence Life operations.
• Perform other duties as assigned; not a replacement for professional staff.

Skills

Customer service

Communication

Interpersonal skills

Professionalism

Data entry

Organization

Education

Enrolled student

Tools

Email / data-entry tools

Job description

Kentucky State University is seeking a Federal Work-Study Student Overnight Residence Hall Desk Assistant in Frankfort, KY. The part-time student employee will provide overnight desk coverage, assist residents, and maintain logs and records.

Responsibilities include handling routine questions, monitoring front desk activities, and referring issues to professional staff while maintaining confidentiality and a professional demeanor.