Overnight Replenishment & Customer Service Specialist

Michaels Stores; Anderson (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) with match

Medical coverage

Dental coverage

Vision coverage

Employee discounts

Tuition assistance

Commuter benefits

Job summary

The Michaels Stores in Anderson, SC is seeking a friendly Retail Team Member to assist customers, help them find products, and ensure a fast, friendly checkout experience.

You will participate in truck unload, stocking, and planogram duties; support omni-channel services like Buy Online Pick Up in Store and Ship From Store; and uphold store recovery and safety standards. Michaels offers a range of benefits and employee discounts.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast, friendly checkout experience; execute cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members

Skills

Customer service

Cash handling

POS experience

Job description

The Michaels Stores in Anderson, SC is seeking a friendly Retail Team Member to assist customers, help them find products, and ensure a fast, friendly checkout experience.

You will participate in truck unload, stocking, and planogram duties; support omni-channel services like Buy Online Pick Up in Store and Ship From Store; and uphold store recovery and safety standards. Michaels offers a range of benefits and employee discounts.