Overnight Phone Counselor (On-Call)

Office of Mental Health Core Service; Bel Air (MD); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Maryland Sick and Safe Leave

Employee Assistance Program

Employee Discount Program

Job summary

Harford Crisis Response in Bel Air, MD seeks an Overnight Phone Counselor (On-Call) to provide crisis support overnight. This PRN, non-exempt role reports to the Phone Supervisor and operates as an essential employee.

The position requires at least a bachelor’s degree in a human services field (master’s preferred, licensed clinicians favored) and involves documenting calls, deescalation, referrals, and collaboration with the care team.

Qualifications

• Bachelor’s degree in a human services field is required.
• Master’s level clinicians and licensed clinicians are preferred.

Responsibilities

• On-Call/As Needed Overnight Crisis Phone Counselor from 11pm-7am, Monday - Friday.
• Provides crisis interventions to deescalate situations and document calls in the health record.
• Collaborates with community providers to plan or coordinate treatment and referrals.

Skills

Interpersonal skills

Verbal communication

Written communication

Team collaboration

Education

Bachelor’s degree in human services

Master’s degree preferred

Licensed clinician preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Overnight Phone Counselor (On-Call)

As Needed Harford Crisis Response, Bel Air, MD, US

Salary Range: $26.00 To $31.50 Hourly

PRN OVERNIGHT CRISIS PHONE COUNSELOR

Classification:PRN (as needed), Non-ExemptReports to:Phone Supervisor

This position operates as an essential employee. All members of Harford Crisis Response (HCR) are the frontline, first response workers for mental health in Harford County. HCR employees are employed through the Office on Mental Health/Core Service Agency of Harford County, Inc. (OMH/CSA).All direct care workers are cross trained to provide multiple types of crisis response as part of HCR’s mission to make timely and effective crisis care available and accessible to the community.

PRN Crisis Counselors shall minimally hold a bachelor’s degree in a human services field with preference given to master’s level clinicians and highest preference to licensed clinicians.

Major Duties and Responsibilities:

• On-Call/As Needed Overnight Crisis Phone Counselor from 11pm-7am, Monday - Friday.
• On a PRN basis, provides coverage for shifts not able to be filled by FT or PT Phone Counselors
• Answers the phone, offering support while providing active engagement and appropriate responses; utilizes active rescue as required and as a last resort
• Enters timely, accurate and complete documentation of hotline calls, dispatches, and other client and collateral contact in the electronic health record
• Provides crisis interventions to clients experiencing mental or behavioral distress to deescalate situations; utilizes the least invasive intervention; participates in active rescue as required and as a last resort
• Works effectively as a collaborating member of the care team, including case debriefing with partner or other team members as needed
• Interviews clients, reviews records, conducts assessments, or confers with community providers to evaluate the mental or physical condition of clients or patients
• Collaborates with community providers to plan or coordinate treatment
• Refers clients to community resources for housing or treatment to assist in recovery from mental illness or substance use, following through to ensure service efficacy
• Educates clients about mental health, substance use, and available community resources
• Monitors, evaluates, records, and provides follow-up on client progress with respect to agency mission and treatment goals
• Assist clients in adhering to treatment plans, by scheduling appointments, arranging for transportation to appointments, or providing additional support, as needed
• Completes assigned training
• Contributes to a culture of "yes" and "no wrong door" at Harford Crisis Response
• Assists with daily office upkeep tasks with the team
• Follows guidelines and protocols established in the Program Handbook and Agency policies
• Provides afterhours coverage, as assigned
• Performs other duties as assigned

Performance Standards

• Demonstrates outstanding interpersonal skills
• Ensures timely and accurate resource referrals, case follow-up, and documentation
• Demonstrates knowledge of community relationships with agency and externally
• Demonstrates excellent verbal and written communication skills
• Demonstrates ability to resolve problems
• Demonstrates the ability to work collaboratively as part of a team

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 10 pounds at times.
• The ability to wear personal protective equipment in accordance with agency COVID-19 Policies and Procedures.

Employee Benefits:

• Maryland Sick and Safe Leave
• Employee Assistance Program
• Employee Discount Program

**This position requires the ability to pick up a minimum of 2 overnight on-call shifts per week. If the agency is unable to provide this individual with the opportunity to pick up the minimum 2 shifts, it will not be held against them. **

This individual will be paid $65 for each completed on-call overnight shift, and will be compensated at an hourly rate for all services provided and workperformed during the shift.