Overnight Operations Manager

ABM industries; Boston (MA); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Bonus program

Benefits package

Job summary

ABM Industries seeks an Overnight Operations Manager to lead the safe, efficient, and cost-effective operation of facility services for an aviation account. You will oversee maintenance, janitorial, building systems, and vendor management while ensuring contractual and safety standards are met.

This hands-on leader will manage people, processes, budgets, and customer relationships, driving continuous improvement and accountability across shifts from 10:00 PM to 6:30 AM, including weekend

Qualifications

• Experience in facilities operations and managing day-to-day service delivery.
• Ability to supervise shift-based teams and coordinate multiple stakeholders.
• Strong focus on safety, compliance, and quality audits.

Responsibilities

• Oversee day-to-day facilities operations for an Aviation account.
• Lead and coach front-line employees; manage schedules and staffing levels.
• Coordinate with client, ABM, vendors and service providers to meet contractual requirements.
• Conduct safety and quality audits and ensure regulatory compliance.
• Analyze budgets, workflows and performance to drive continuous improvement.

Skills

Leadership

Communication

Operations management

Tools

Microsoft Office

Job description

The Overnight Operations Manager is responsible for the safe, efficient, and cost-effective operation of facility services within an assigned Aviation account. This position provides leadership and oversight for day-to-day facilities operations, maintenance, janitorial services, building systems, vendors, employees, and service delivery. The Overnight Operations Manager serves as a primary point of contact between ABM, the client, employees, contractors, and service providers, ensuring that contractual requirements, operational standards, safety expectations, and customer objectives are consistently achieved. The role requires a hands-on operational leader who can manage people, processes, budgets, vendors, and customer relationships while driving continuous improvement and accountability.

Shift: 10:00 PM to 6:30 AM (weekend availability required)

Compensation: $80,000 annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management

Specific Duties/Essential Job Functions : (Other duties may be assigned)

• Achieve operational performance and functional service activities.
• Provide technical guidance, interpret policies and procedures, and assist front line employees in performing functional task.
• Ensure that shift schedules are complete (days off, vacations, etc.) a week in advance.
• Ensure all call-off are covered.
• Accommodate increase / decreased client staffing requests.
• Manage the No-Fault Attendance Policy.
• Represent ABM by participating in client briefings and communicating with Client representatives on a frequent basis regarding operations.
• Manage daily schedules, including employee lunches and breaks.
• Maintain daily shift report for managers.
• Maintain communication with Shift Managers to monitor and maintain optimum staffing levels.
• Effectively coach, counsel and discipline employees.
• Conduct Safety and Quality audits.
• Responsible for the movement of personnel between checkpoints.
• Work with Safety Quality Manager to ensure the safety, security, and quality of the operation.
• Set positive, professional example for workforce.
• Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
• Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
• Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients and regulatory authorities.
• Miscellaneous duties as assigned.

Supervisory Responsibilities:

• Cabin Agents, Cabin leads

Physical Demands:

( The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Work Environment:

(The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Specific Job Knowledge, Skill, and Ability:

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described are representative of the knowledge, skill and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.)

Language Skills:

• Ability to communicate effectively in the English language.
• Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.
• Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers and the general public.
• Must also possess and utilize effective listening skills.

Computer Skills:

• Basic understanding of computer software programs, including Microsoft Office.

Reasoning Ability :

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several Concrete variables in standardize situations.