Overnight Member Services Specialist | Front Desk & Close

Glow Brands; Clarksville (TN); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible Schedule

Casual Dress

Free Gym Access

Free Tanning

Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Advancement

Employee Discounts

Exclusive Discounts

Job summary

Planet Fitness in Clarksville is seeking an Overnight Closer (Member Services Representative) to deliver top-notch member experiences and close the day’s shift with accuracy. The role emphasizes front-desk service, sign-ups, and tours for prospective members, with a focus on friendly, professional interactions.

The position requires a High School diploma or GED, punctuality, and a passion for fitness, with overnight scheduling and on-site work in a gym environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact in a positive and professional way with members and co-workers.
• Strong listener with the ability to empathize and solve problems.
• Diplomacy in all interactions and professional behavior.

Responsibilities

• Greet members and guests with exceptional service.
• Answer phones and assist callers.
• Check members in and sign up new members.
• Take prospective members on tours.
• Update member accounts as needed.
• Respond to questions promptly and escalate to management when needed.
• Maintain club cleanliness and order.
• Close shift and prepare bank deposit for next day.

Skills

Customer service

Basic computing

Positive attitude

Punctuality

Active listening

Diplomacy

Clear communication

Education

High School diploma/GED

Job description

Planet Fitness in Clarksville is seeking an Overnight Closer (Member Services Representative) to deliver top-notch member experiences and close the day’s shift with accuracy. The role emphasizes front-desk service, sign-ups, and tours for prospective members, with a focus on friendly, professional interactions.

The position requires a High School diploma or GED, punctuality, and a passion for fitness, with overnight scheduling and on-site work in a gym environment.