Overnight Member Services Specialist — Free Gym Membership

Crunch Fitness; Eagan (MN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

PTO

Subsidized health insurance coverage (

Job summary

Crunch Fitness - Undefeated Tribe in Eagan, MN is seeking an Overnight Member Services Representative. You’ll be the face of the club, delivering outstanding guest experience, assisting with membership sales, check-ins, and program promotions while keeping the front desk running smoothly.

You’ll handle phones, support club cleanliness, promote group fitness and tanning, enroll new members, and keep the facility “grand-opening ready” every day.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
• CPR/AED certification required (can be obtained within 30 days of hire)

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
• Assists with membership, retail and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training and childcare
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alertAnswers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facility, services, programs and schedules/hours of operation
• Maintains a clean and organized work area
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales
• May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
• Performs opening and closing checklist and duties

Job description

Crunch Fitness - Undefeated Tribe in Eagan, MN is seeking an Overnight Member Services Representative. You’ll be the face of the club, delivering outstanding guest experience, assisting with membership sales, check-ins, and program promotions while keeping the front desk running smoothly.

You’ll handle phones, support club cleanliness, promote group fitness and tanning, enroll new members, and keep the facility “grand-opening ready” every day.