Overnight Member Services Representative

Supreme Fitness Group; Waianae (HI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Free Black Card gym membership

Career growth opportunities

Merchandise discounts

Medical, 401k, supplemental insurance

Discounts on movie tickets, themeparks

Job summary

Supreme Fitness Group in Waianae, HI is seeking an Overnight Member Services Representative to deliver exceptional front-desk service and support for members, guests, and prospects. You will greet people, process sign‑ups, tours, and account updates, while maintaining a clean, welcoming club environment.

The role requires overnight availability, a 2nd/3rd shift tolerance, and a passion for health and fitness. Competitive pay and benefits accompany this position.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Ability to work overnights.
• Exceptional customer service skills; interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Handle all front desk related activities.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign‑up.
• Take prospective members on tours.
• Facilitate needed updates to members’ accounts.
• Close shift for the business day.
• Create a bank deposit for the next day.
• Assist in maintaining the neatness and cleanliness of the club.
• Cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
• Ensure restrooms are clean and sanitized, stocked, and clutter‑free by following the routine cleaning schedule.
• Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.

Skills

Customer service

Overnight work

Communication

Basic computer skills

Punctuality

Positive attitude

Team player

Empathy & problem solving

Education

High School diploma/GED

Job description

Overnight Member Services Representative

Location: Waianae, HI 96792
Position Type: Full-Time/Part-Time
Salary: $16.00 per hour

Benefits

• Free Black Card gym membership.
• Career growth opportunities.
• Discounts on merchandise sold at the club.
• Benefits including: medical, 401k, and supplemental insurance.
• Discounts on movie tickets, theme parks, hotels, attractions, and much more.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Handle all front desk related activities
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign‑up.
  • Take prospective members on tours.
  • Facilitate needed updates to members’ accounts.
  • Close shift for the business day.
  • Create a bank deposit for the next day.
• Assist in maintaining the neatness and cleanliness of the club.
  • Cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
  • Ensuring restrooms are clean and sanitized, stocked, and clutter‑free by following the routine cleaning schedule.
  • Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Ability to work overnights.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent preferred.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will encounter toxic chemicals during shift.
• Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks.