Overnight Member Services Representative

Supreme Fitness Group; East Honolulu (HI); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Free Black Card gym membership

Career growth opportunities

Discounts on merchandise

Benefits including medical, 401k, and supplemental insurance

Discounts on movie tickets and attractions

Job summary

Supreme Fitness Group is hiring for a Front Desk Associate in Kahala, Honolulu, HI. This role involves providing exceptional customer service, answering inquiries, and ensuring the cleanliness of the facility. Candidates should be customer service-oriented, reliable, and possess basic computer skills.

The position offers a starting pay of $16.00 per hour along with benefits like a gym membership and discounts. Candidates must be 18 years or older and ready to work varied shifts, including overnight.

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Ability to work overnights.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle all front desk related activities including answering phones and checking members in.
• Assist in maintaining the cleanliness of the club.

Skills

Customer service background

Basic computer proficiency

Exceptional customer service skills

Ability to empathize and problem-solve

Upbeat and positive attitude

Education

High School diploma/GED equivalent

Job description

Job Details

Location: Kahala - Honolulu, HI 96816

Position Type: Full-Time/Part-Time

Salary Range: $16.00 - $16.00 Hourly

Benefits

• Free Black Card gym membership.
• Career growth opportunities.
• Discounts on merchandise sold at the club.
• Benefits including medical, 401k, and supplemental insurance.
• Discounts on movie tickets, theme parks, hotels, attractions, and much more.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign‑up.
  • Take prospective members on tours.
  • Facilitate needed updates to member’s accounts.
  • Close shift for that business day.
  • Create a bank deposit for next day.
• Assist in maintaining the neatness and cleanliness of the club:
  • Cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
  • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
  • Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.

Qualifications/Requirements

• Customer service background preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Ability to work overnights.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent preferred.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will encounter toxic chemicals during shift.
• Moving self in different positions, including bending, climbing, balancing, kneening, crouching, and twisting, to accomplish tasks.