Assistant Manager

Supreme Fitness Group; Aiea (HI); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Career growth opportunities

Discounts on merchandise

Free Black Card gym membership at all-

Medical, 401(k), and supplementary

Discounts on movie tickets, theme PARK

Family discounts

Job summary

Supreme Fitness Group is seeking an Assistant Manager at the Pearlridge Center location in Aiea, HI to assist the General Manager with gym operations and delivering a top‑tier member and staff experience. You will lead a team, train staff, and ensure a financially successful club with exceptional service.

You will recruit, train, and coach a high‑performing team, manage front desk activities, and oversee safety, maintenance, and HR tasks.

Qualifications

• Minimum 1 year of supervisory experience.
• Minimum 2 years of customer service experience.
• High school diploma or GED preferred.
• Basic computer proficiency required.
• Must have upbeat and positive attitude.
• Punctuality and dependability are essential.
• Excellent customer service and professional interaction with members and staff.
• Strong communication with staff and customers.
• Ability to stay diplomatic in all interactions.
• Able to stand and walk throughout shift.
• Able to talk in person or on the phone for long periods.
• Occasional 3rd shift availability.
• Lift up to 50 lbs occasionally.
• Possible exposure to cleaning chemicals.
• Physical demands include bending, climbing, balancing, kneeling, crouching, twisting.

Responsibilities

• Recruit, train, and develop a high-performing team of staff.
• Create a welcoming atmosphere for members, guests and prospects.
• Lead, coach, and hold team accountable to PF values and goals.
• Manage front desk tasks and member sign-ups, tours, and inquiries.
• Ensure gym opening/closing, cleanliness and safety standards.
• Oversee marketing, financials and HR tasks and reporting.
• Provide backup support for absent team members.

Skills

Supervisory experience

Customer service experience

Basic computer proficiency

Upbeat and positive attitude

Punctuality and dependability

Exceptional customer service

Strong communication

Diplomacy

Stand/walk continually

Talk on phone/in person

3rd shift availability

Lift up to 50 lbs

Exposure to cleaning chemicals

Physical flexibility (bending, kneec)

Education

High school diploma/GED equivalent preferred

Job description

Location: Pearlridge Center – Aiea, HI 96701. Salary: $18.50 per hour.

Job Summary

The Assistant Manager will assist the General Manager in overseeing gym operations to ensure an exceptional “Judgment Free” member experience and staff experience, while maintaining a financially successful club. This role involves leading a team, providing training, and delivering outstanding customer service.

Essential Duties and Responsibilities

Assist in the recruitment, training, and development of a high‑performing team of Member Service Representatives, Trainers, and Custodians. Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring team members follow superior customer‑service guidelines.

Team Management

• Schedule team members and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports, training and coaching to ensure adherence to PF’s values and goals.
• Resolve team member issues or concerns and discuss disciplinary measures with the General Manager/Area Manager.

Front Desk Activities

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system and handle new member sign‑ups.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.

Operational Oversight

• Ensure prompt opening and closing of the gym.
• Oversee cleanliness and maintenance of the facility, including the largest section of daily cleaning.
• Ensure safety of employees, members and club property.
• Determine and communicate equipment repairs in a timely manner.

Marketing, Finance and HR

• Manage marketing efforts by ensuring the team is aware and trained on all marketing promotions.
• Authorize expenditures and refunds and make daily bank deposits.
• Prepare HR related forms and send to Corporate Human Resources Team.
• Track statistics and reports on a weekly, monthly, and annual basis.

Backup Support

• Maintain backup support for any team member who is absent.

Qualifications

• 1 year of supervisory experience.
• 2 years of customer service experience.
• Must be 18 years of age or older.
• Basic computer proficiency.
• Upbeat and positive attitude.
• Punctuality and dependability.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding members’ expectations.
• Strong communication with both staff and customers.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High school diploma/GED equivalent preferred.
• Ability to stand and walk continually during shift.
• Ability to talk in person or on the phone continually during shift.
• Ability to work 3rd shift (overnights) occasionally.
• Must be able to lift up to 50 lbs. occasionally.
• Likely to encounter toxic chemicals (cleaning, etc.) during shift.
• Physical demands require bending, climbing, balancing, kneeling, crouching, and twisting.

Benefits

• Career growth opportunities.
• Discounts on merchandise sold at the club.
• Free Black Card gym membership at all in‑network clubs and family discounts.
• Medical, 401(k), and supplemental insurance.
• Discounts on movie tickets, theme parks, hotels, attractions, and more.