Overnight Member Services Representative

Supreme Fitness Group; Kahului (HI); Hybrid; USD 20,457 - 29,136; Part time

Benefits offered by this job

Free Black Card gym membership

Career growth opportunities

Discounts on club merchandise

Medical, 401(k), and supplemental insurance

Discounts on movie tickets, theme parks, hotels, and attractions

Job summary

Supreme Fitness Group in Kahului, HI is seeking dedicated individuals for customer service roles. The position involves greeting members, assisting with sign-ups, and ensuring club cleanliness while maintaining a supportive environment.

The ideal candidate has a passion for fitness, a customer service background, and must be able to work overnight shifts. Benefits include a free gym membership and career growth opportunities.

Qualifications

• Minimum age 18 years or older.
• Upbeat, positive attitude.
• Punctual and reliable.

Responsibilities

• Greet members and guests with exceptional customer service.
• Process new member sign-ups and guide on tours.
• Maintain club cleanliness and conduct safety walkthroughs.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Strong interpersonal skills

Education

High school diploma or GED preferred

Job description

Job Details

Location: Kahului (Maui) - Kahului, HI 96732

Salary: $18.00 - $18.00 hourly

Why Join Planet Fitness?

We provide a unique, judgment‑free environment for everyone to build an active lifestyle. Our focus is on general fitness, not bodybuilding or power lifting, ensuring a welcoming, non‑intimidating gym experience.

Philosophy

We create a safe, energetic space where all feel accepted and respected.

Mission Statement

PF Supreme works to expand the Planet Fitness brand, deliver a judgment‑free experience, and support our team’s growth.

Job Benefits

• Free Black Card gym membership
• Career growth opportunities
• Discounts on club merchandise
• Medical, 401(k), and supplemental insurance
• Discounts on movie tickets, theme parks, hotels, and attractions

Essential Duties and Responsibilities

• Greet members, prospective members, and guests with exceptional customer service
• Respond to member questions and concerns promptly; advise management as needed
• Handle front‑desk activities including:
• Answering phones in a friendly manner
• Checking members into the system
• Processing new member sign‑ups
• Guiding prospective members on tours
• Updating member accounts as required
• Closing shift for the business day
• Creating a bank deposit for the next day
• Assist in maintaining club neatness and cleanliness, including sanitizing equipment, spa amenities, and restrooms, following routine schedules
• Conduct comprehensive walkthroughs of all club areas, promptly correcting safety or cleanliness issues

Qualifications

• Customer service background preferred
• Minimum age 18 years or older
• Basic computer proficiency
• Passion for fitness and health
• Upbeat, positive attitude
• Punctual and reliable
• Ability to work 3rd shift (overnights)
• Strong interpersonal skills, including listening, empathy, problem‑solving, and diplomacy
• High school diploma or GED preferred

Physical Demands

• Continual standing and walking during shift
• Continual speaking, in person or on the phone, during shift
• Ability to work 3rd shift (overnights)
• Occasional lifting up to 50 lbs
• Exposure to toxic chemicals during shift
• Movement involving bending, climbing, balancing, kneeling, crouching, twisting