Overnight Member Services Representative

Planet Fitness; Pearland (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading fitness franchise as an Overnight Closer (Member Services Representative) where you'll create a positive member experience through exceptional customer service. Responsibilities include managing front desk activities, closing shifts, and ensuring member satisfaction. If you have a passion for fitness and a positive attitude, this is the role for you!

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.

Responsibilities

• Greet members and provide exceptional customer service.
• Close shift by balancing cash drawer and generating reports.
• Assist with front desk activities and member inquiries.

Skills

Customer service

Basic computer proficiency

Positive attitude

Punctuality

Listening

Problem solving

Education

High School diploma/GED

Job description

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day by balancing out the cash drawer, generating daily reports, and double checking each day's entries.
• Create a bank deposit for the next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding member expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Join the Club

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations across the US and internationally, there’s plenty of opportunity on our Planet. We’re always looking for talented individuals to join our team!

Our member mission is to provide a tool, a means to an end; not just a brand name but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come add your mojo to the Judgement Free Zone and experience the satisfaction of making a difference on our Planet.

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Employees at franchise locations are employed by the Franchisee and are not employees of PFHQ. PFHQ does not control labor or employment matters for franchisees and each franchisee is responsible for compliance with local, state, and federal laws.