Overnight Member Services Representative

Houston Fitness Partners; Houston (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in the fitness sector is seeking an Overnight Member Services Representative to enhance the member experience. In this role, you will provide exceptional customer service, manage front desk activities, and ensure a positive environment for all members and guests. If you have a passion for fitness and a knack for helping others, this is your chance to join a dynamic team that values positivity and reliability. Contribute to a culture that inspires and motivates individuals to achieve their fitness goals while enjoying a fulfilling career in a supportive environment.

Qualifications

• Customer service background preferred with strong listening and problem-solving skills.
• Must be 18 years or older with a passion for fitness and health.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities including member check-ins and tours.
• Close shift by balancing cash drawer and generating reports.

Skills

Customer service skills

Basic computer proficiency

Listening skills

Problem-solving skills

Positive attitude

Reliability

Education

High school diploma or equivalent

Job description

Overnight Member Services Representative

Full Time • Houston (Sharpstown)

Job Summary
The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day by balancing out the cash drawer, generating daily reports, and double checking each day's entries.
• Create a bank deposit for next day.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights) hours are 10pm to 6am.
• Must be able to occasionally lift up to 50 lbs.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand.

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.