Overnight Member Services Representative

Houston Fitness Partners; Baytown (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading fitness center in Baytown seeks an Overnight Member Services Representative responsible for fostering a positive member experience. This role involves customer service, front desk operations, and shift management. Ideal candidates will possess a passion for fitness and exceptional interpersonal skills.

Qualifications

• Customer service experience preferred.
• Basic computer skills.
• Passion for fitness and health.
• Must be 18 years or older.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities, including member check-ins and sign-ups.
• Balance the cash drawer and generate daily reports.
• Maintain cleanliness and neatness of the club.

Skills

Customer service

Communication

Problem-solving

Empathy

Reliability

Job description

Overnight Member Services Representative

Full Time • Baytown

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. You will also be responsible for closing that day’s shift and creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk activities including:
  • Answer phones and assist callers with questions.
  • Check members into the system.
  • Sign up new members.
  • Take prospective members on tours.
• Update members’ accounts as needed.
• Respond to member questions and concerns professionally and escalate to the Manager if necessary.
• Maintain the cleanliness and neatness of the club.
• Close the shift by balancing the cash drawer, generating daily reports, and verifying entries.
• Create a bank deposit for the next day.

Qualifications/Requirements

• Customer service experience preferred.
• Basic computer skills.
• A passion for fitness and health.
• Positive and upbeat attitude!
• Punctuality and reliability are essential.
• Excellent customer service skills, with the ability to interact professionally with members and staff.
• Strong listening skills, empathy, and problem-solving abilities.
• Diplomatic behavior and appropriate language use.
• Must be 18 years or older.

Physical Demands

• Standing and walking throughout the shift.
• Talking in person or on the phone continuously.
• Ability to work overnight shifts (3rd shift).
• Occasionally lift up to 50 lbs.

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.