Overnight Member Services Representative

Planet Fitness Lake Zurich; Lake Zurich (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company that values health and community! As an Overnight Closer, you will play a vital role in ensuring a positive experience for members and guests. Your responsibilities will include providing top-notch customer service, managing front desk operations, and assisting with member inquiries. This role offers a dynamic work environment where you can thrive and make a difference in people's lives. If you're energetic and passionate about helping others, this is the perfect opportunity for you to grow and succeed in a supportive team atmosphere.

Benefits

Complimentary Back Card Membership

Company Facilitated Training

Advancement Opportunities

Rewards and Recognition Programs

Qualifications

• Passion for helping others with a strong customer service focus.
• Ability to handle front desk activities and member inquiries.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities including member check-ins and tours.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma

Job description

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team!

The Overnight Closer (Customer Service Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Why Planet Fitness?

Each of our employees receive:

• Complimentary Back Card Membership
• Company Facilitated Training
• Advancement Opportunities
• Rewards and Recognition Programs

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional