Overnight Member Services Representative

Planet Fitness; Baytown (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an Overnight Closer to enhance the member experience by delivering outstanding customer service. This role involves greeting members, handling front desk activities, and ensuring the club's cleanliness. You will also balance the cash drawer and prepare bank deposits. If you have a passion for fitness and a knack for exceptional service, this is the perfect opportunity for you to thrive in a supportive environment that values punctuality and reliability. Join a team that fosters positivity and professionalism while making a difference in the lives of members.

Qualifications

• Customer service background preferred with strong listening and empathy skills.
• Must be 18 years of age or older with a passion for fitness.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Close shift by balancing cash drawer and generating daily reports.

Skills

Customer Service Skills

Problem Solving

Communication Skills

Punctuality

Empathy

Education

High School diploma/GED

Tools

Basic Computer Proficiency

Job description

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day by balancing out the cash drawer, generating daily reports, and double-checking each day's entries.
• Create a bank deposit for the next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.