Overnight Member Services Pro - Free Gym & Growth

Houston Fitness Partners; Georgia; On-site; USD 13,000 - 18,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) after 12 months

Free PF Black Card membership

Growth opportunities

Job summary

Houston Fitness Partners, a Planet Fitness franchisee, is seeking an Overnight Member Services Representative. You will greet members, handle calls, drive sales, and maintain club cleanliness during the overnight shift.

The ideal candidate delivers superior customer service, is a self-starter, punctual, and proficient with basic computer tasks. Must be 18+, pass a background check, and obtain CPR/AED certification.

Qualifications

• Must be 18 years of age or older.
• Ability to pass a background check.
• Willing to become CPR/AED certified prior to gaining employment and maintain certification while employed.

Responsibilities

• Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism.
• Anticipate member's/guest's needs and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Answer phones promptly and in a friendly manner; assist callers with knowledgeable and accurate information.
• Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
• Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way.
• Subject to work at any Planet Fitness location within Houston Fitness Partners franchise.

Skills

Superior customer service

Self-starter

Punctual and dependable

Basic computer proficiency

Job description

Houston Fitness Partners, a Planet Fitness franchisee, is seeking an Overnight Member Services Representative. You will greet members, handle calls, drive sales, and maintain club cleanliness during the overnight shift.

The ideal candidate delivers superior customer service, is a self-starter, punctual, and proficient with basic computer tasks. Must be 18+, pass a background check, and obtain CPR/AED certification.