Overnight Member Services & Guest Experience Specialist

Crunch Fitness; West Chatsworth (CA); On-site; USD 21,000 - 26,000; Part time

Job summary

Crunch Fitness in West Chatsworth, CA is seeking a friendly front desk associate to welcome members and guests, manage check-ins, answer phones, and promote products and services. You will schedule member services, process payments, and keep the club area neat and welcoming.

Responsibilities include selling retail items, communicating events to members, handling inquiries, and assisting management with daily club operations, opening and closing duties, and ensuring policies are followed.

Qualifications

• Fluent in English required.
• Proficient reading and writing skills required.
• Computer skills expected.

Responsibilities

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in a courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties
• Monthly or Weekly Department Meetings, Employee Training Meetings

Skills

Fluent in English

Proficient reading and writing

Computer Skills

Strong customer service

Job description

Crunch Fitness in West Chatsworth, CA is seeking a friendly front desk associate to welcome members and guests, manage check-ins, answer phones, and promote products and services. You will schedule member services, process payments, and keep the club area neat and welcoming.

Responsibilities include selling retail items, communicating events to members, handling inquiries, and assisting management with daily club operations, opening and closing duties, and ensuring policies are followed.