Overnight Member Services Concierge (Front Desk)

Excel Fitness; Leander (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

Excel Fitness is seeking a Member Services Rep Front Desk for weekday overnight shifts. This on-site, full-time role requires interacting with members, handling transactions, and enforcing club policies.

Responsibilities include maintaining a clean, safe environment, updating member records, and assisting with promotions and events. CPR/AED trained staff are required, with on-site training if needed.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• CPR and AED certifications required before working alone, with training within the first 30 days.
• Must be comfortable standing for long periods.
• Great communication skills with internal and external customers.
• Must be team-oriented and well-organized.
• Proficient in Microsoft Office and computer use.
• Familiar with Planet Fitness brand and operational requirements.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and up to Excel standards.
• Audit and balance cash drawers daily.
• Input and update prospective and current member information into tablets and point of sale.
• Communicate with members and create a high level of member service.
• Assist GM and AM with club membership promotions, training, and implementation of operational strategies.

Skills

Communication

Customer service

Teamwork

Critical thinking

Education

High School Diploma or equivalent

CPR Certification

AED Certification

Tools

Microsoft Office

Job description

Excel Fitness is seeking a Member Services Rep Front Desk for weekday overnight shifts. This on-site, full-time role requires interacting with members, handling transactions, and enforcing club policies.

Responsibilities include maintaining a clean, safe environment, updating member records, and assisting with promotions and events. CPR/AED trained staff are required, with on-site training if needed.