Overnight Front Desk & Member Services Associate

Excel Fitness; Keller (TX); On-site; USD 16,531 - 24,796; Full time

Job summary

Excel Fitness in Keller, TX is seeking a Member Services Rep Front Desk Overnight (SUN-THU) to support night operations. You will manage member check-ins, uphold club standards, and assist with promotions, training, and safety protocols.

The role requires standing for long periods, CPR/AED certification, and strong communication. This on-site position offers full-time hours with weekend coverage and night shifts.

Qualifications

• Minimum 18 years of age.
• High School Diploma or equivalent required.
• CPR/AED Certification required before working alone; training within first 30 days.
• Comfortable standing for long periods.
• Strong communication with internal and external customers.
• Team-oriented, motivated, and well-organized.
• Ability to think critically and solve problems proactively.
• Proficient in Microsoft Office and computer use.
• Familiar with Planet Fitness brand and operational requirements.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Input and update member information into tablets and POS.
• Ensure members adhere to policies and guidelines.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of member service.
• Audit club inventory and coordinate with management on orders.
• Stay up to date on required certifications and training.

Skills

Customer service

Communication skills

Teamwork

Critical thinking

Microsoft Office

Education

High School Diploma or equivalent

Tools

Point of Sale (POS)

Microsoft Office

Job description

Excel Fitness in Keller, TX is seeking a Member Services Rep Front Desk Overnight (SUN-THU) to support night operations. You will manage member check-ins, uphold club standards, and assist with promotions, training, and safety protocols.

The role requires standing for long periods, CPR/AED certification, and strong communication. This on-site position offers full-time hours with weekend coverage and night shifts.