Overnight Member Service Representative

Planet Fitness; Monroe (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Complimentary Back Card Membership

Company Facilitated Training

Advancement Opportunities

Rewards and Recognition Programs

Job summary

Planet Fitness is seeking an Overnight Closer (Customer Service Representative) in Monroe, GA. You will greet members and guests, handle front desk duties, process new sign-ups, and give tours. You will update member accounts, respond to inquiries, and escalate issues to management when needed.

The role requires maintaining a clean club and closing the day with a bank deposit. The position emphasizes high-quality service, a positive attitude, and reliability for a 3rd shift.

Qualifications

• Experience in customer service is preferred.
• Basic computer proficiency required.
• Ability to communicate clearly and professionally.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk duties and answer phones politely.
• Check members in and sign up new members.
• Give tours to prospective members and update member accounts.
• Respond to questions and escalate to management as needed.
• Maintain club cleanliness and close the shift with accurate bank deposits.

Skills

Customer service

Empathy

Problem solving

Communication

Teamwork

Listening

Education

High School Diploma/GED

Tools

POS system

CRM basics

Job description

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team!The Overnight Closer (Customer Service Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.Why Planet Fitness?Each of our employees receive:Complimentary Back Card MembershipCompany Facilitated TrainingAdvancement OpportunitiesRewards and Recognition ProgramsEssential Duties and ResponsibilitiesGreet members, prospective members and guests, providing exceptional customer service.Handle all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sign-up.Take prospective members on tours.Facilitate needed updates to member’s accounts.Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.Assist in maintaining the neatness and cleanliness of the club.Close shift for that business day.Create a bank deposit for next day.Qualifications/RequirementsCustomer service background preferred.Basic computer proficiency.A passion for fitness and health.Upbeat and positive attitude!Punctuality and reliability is a must.Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.Strong listener with the ability to empathize and problem solve.Demonstrate diplomacy in all interactions while using appropriate behavior and language.High School diploma/GED equivalent required.Must be 18 years of age or older.Physical DemandsContinual standing and walking during shift.Continual talking in person or on the phone during shift.Ability to work 3rd shift (overnights).Must be able to occasionally lift up to 50 lbs.Will occasionally encounter cleaning chemicals during shift.Pay & BenefitsPotential of up to three raises per yearGreat career advancement opportunities401k benefits based upon eligibility