Overnight Member Service Representative

Planet Fitness; Eau Claire (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Back Card Membership

Instructor-led Training

Advancement Opportunities

401k Benefits

Rewards and Recognition

Job summary

Planet Fitness in Eau Claire, WI is seeking an Overnight Closer to deliver exceptional member service, assist with sign-ups, and close out the day with deposits. You will greet members, manage front desk activities, and help maintain a clean, welcoming club environment.

The role requires a strong customer-service orientation, basic computer skills, and reliability for overnight hours. A health-focused, energetic team culture is emphasized with growth opportunities.

Qualifications

• Experience in customer service preferred.
• Basic computer skills and familiarity with a POS system.
• Positive attitude and ability to work with members.
• Strong listening and problem-solving abilities.

Responsibilities

• Greet members and guests, checking in and assisting with sign-ups and tours.
• Handle front desk tasks, phones, and member account updates.
• Close the day’s shift and prepare the next-day bank deposit.
• Maintain club cleanliness and provide excellent service.

Skills

Customer service

Communication

Multitasking

Punctuality

Problem solving

Listening skills

Education

High School diploma/GED

Job description

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team!The Overnight Closer (Customer Service Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.Why Planet Fitness?Each of our employees receive:Complimentary Back Card MembershipCompany Facilitated TrainingAdvancement OpportunitiesRewards and Recognition ProgramsEssential Duties and ResponsibilitiesGreet members, prospective members and guests, providing exceptional customer service.Handle all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sign-up.Take prospective members on tours.Facilitate needed updates to member’s accounts.Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.Assist in maintaining the neatness and cleanliness of the club.Close shift for that business day.Create a bank deposit for next day.Qualifications/RequirementsCustomer service background preferred.Basic computer proficiency.A passion for fitness and health.Upbeat and positive attitude!Punctuality and reliability is a must.Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.Strong listener with the ability to empathize and problem solve.Demonstrate diplomacy in all interactions while using appropriate behavior and language.High School diploma/GED equivalent required.Must be 18 years of age or older.Physical DemandsContinual standing and walking during shift.Continual talking in person or on the phone during shift.Ability to work 3rd shift (overnights).Must be able to occasionally lift up to 50 lbs.Will occasionally encounter cleaning chemicals during shift.Pay & BenefitsPotential of up to three raises per yearGreat career advancement opportunities401k benefits based upon eligibility