Overnight Manager/Front Office

Park Hyatt Los Cabos at Cabo del Sol; Isle of Palms (SC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Free room nights

Insurance after 30 days

PTO & holiday pay

401K with company match

Resort amenities access

Job summary

Hyatt is seeking an Overnight Manager for Wild Dunes Resort in Isle of Palms, SC. You will lead the night audit team, run nightly reports, and ensure smooth guest operations during evening hours.

The role requires strong English communication, diplomacy with guests, and the ability to work a flexible schedule including weekends and holidays. Join a renowned hospitality brand recognized for its learning culture and commitment to wellbeing.

Qualifications

• Experience in hotel night audit operations and producing nightly financial reports.
• Ability to communicate clearly in English, both verbally and in writing, and prepare complex reports on room availability and revenue.
• Proven ability to handle internal and external guests with diplomacy to resolve conflicts.
• Familiarity with inputting data accurately into a moderately complex computer system.

Responsibilities

• Oversee night audit shift and manage the night audit team and activities.
• Complete nightly reports and reset the system to finalize daily figures.
• Prepare and present daily MOD and incident reports as needed.
• Coordinate with the Director of Guest Experience and Operations on projects and tasks.
• Assist with front desk duties and guest check-ins/outs as required.
• Prepare welcome packets, VIP reports, and internal communications for the team.
• Maintain Hyatt Values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing during nightly operations.

Skills

Night audit

Report preparation

Guest service

English communication

Tools

Property management system

Microsoft Office

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Join us for this incredible opportunity to be part of our Front Office Team as the Overnight Manager at Wild Dunes Resort in Isle of Palms, just outside of Charleston, SC. Not only will you be part of a remarkable property, but you'll also be a part of a company recognized as one of Fortune's 100 Best Companies to Work For!

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription,Dental,and Vision Insurance after 30 Days of Employment
• Paid time off and holiday pay – Full Time & Part Time colleagues eligible
• Paid Family Bonding Timeand Adoption Assistance
• 401K with company match
• Take advantage of Resort Amenities on your days off.

Description:

The Overnight Manager is responsible for managing the night audit team and activities at the resort and completing the night audit.Previous experience is required.

• Must be able to perform all agent functions, including the Night Audit – runs nightly reports and resets the system.
• Must be able to communicate verbally and in writing in English and prepare complex reports of room availability and revenue generated.
• Ability to access and accurately input information using a moderately complex computer system.
• Must be able to effectively deal with internal & external guests, some of whom require patience, tact, and diplomacy to defuse anger, collect factual information, and resolve conflict.
• Completes a daily MOD Report to communicate guest opportunities and other information
• Completes accident/incident reports as necessary
• Assist in projects and other duties as directed by the Director of Guest Experience, Assistaint Director of Guest Experience, and/or the Director of Operations - Rooms.
• Managed front desk activity and handled guest check-ins and check-outs
• Preparing welcome guest packets and VIP reports
• Prepares daily internal communications
• Ability to work a flexible schedule that will likely include evenings, weekends, and holidays
• Must be able to live the Hyatt Values of Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Qualifications

Working Conditions:

• Must be able to work during the overnight shift
• Must be able to work in a variety of weather conditions (rain, wind, snow, heat);
• Must be able to sit for long periods
• Must be able to twist, bend, and squat frequently; kneel or crawl occasionally; infrequently climb a ladder.
• Must frequently perform simple grasping, fine manipulation, and repetitive hand & arm movements.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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