Overnight Front Office Supervisor

CoolWorks.com - Jobs in Great Places; Big Sky (MT); On-site; USD 55,000 - 75,000; Full time

Job summary

CoolWorks.com - Jobs in Great Places in Montana is seeking a Front Office Supervisor to partner with the Director of Front Office in managing guest reception, services, reservations and concierge, while guiding profitability and strategic leadership. This role will contribute as an active business partner supporting the company’s goals and values.

The position involves supervising staff, reviewing daily financials, training teams, and ensuring exceptional guest experiences, with a focus on

Qualifications

• Bachelor’s degree is required.
• Minimum of four years in customer service.
• Two to three years of hotel supervisory experience.
• Advanced skills in Word, Excel, PowerPoint, Opera and Outlook.
• Knowledge of Birchstreet, HotSOS and Rex preferred.

Responsibilities

• Support department operations and provide direct service to guests as needed.
• Oversee arrival and departure experiences to exceed guest expectations.
• Help create and implement profit and flow-through strategies.
• Review daily financial and labor reports and adjust operations to meet budgets.
• Assist in trainings, recruiting and pre-shifts for the department.
• Support associate engagement, scheduling, payroll, counseling and meetings.
• Assist with life-safety systems and emergency readiness.

Skills

Customer service

Hotel supervisory experience

Education

Bachelor’s Degree

Tools

Word

Excel

PowerPoint

Opera

Outlook

Birchstreet

HotSOS

Rex

Job description

Front Office Supervisor SUMMARY

The Front Office Supervisor is responsible for assisting theDirector of Front Officein managing the day-to-day operations forguest reception, guest services, reservations, and concierge;including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

• Supporting the department operation and providing direct service toguests as needed, leading by example

• Overseeing the arrival and departure experience, ensuring guests expectations are exceeded at all times

• Assisting in creating and implementing profit and flow-through enhancing strategies and programs

• Reviewing daily financial and labor reports; providing suggestions for adjusting the operation as needed to achieve annual budget and forecasts

• Assisting in creating,implementing and executing department trainings, recruiting and innovativepre-shifts

• Assisting in managing associateengagement, scheduling, payroll, counseling and quarterly departmentmeetings

• Supporting the hotel's life-safetysystems and being prepared at all times for emergency situations

QUALIFICATIONS

• Bachelor’s Degree required

• Minimum of four (4) years’ experience in customer service

• Two (2) to three (3) years of hotel supervisory experience

• Advanced skills in Word, Excel, PowerPoint, Opera and Outlook; daily use of nearly all programs will occur

• Luxury hotel experiencestrongly preferred

• Knowledge and experience inusing Birchstreet, HotSOS and Rex preferred

PHYSICAL REQUIREMENTS

Position requires walking and giving direction most of the working day.Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.Must be able to lift up to 25 lbs. on a regular and continuing basis.Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.