Overnight Lead

Planet Fitness; Tampa (FL); On-site; USD 16,531 - 19,286; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Dental insurance

Employee discounts

Wellness resources

Job summary

Planet Fitness is seeking an Overnight Lead (Member Services Representative) to deliver exceptional member experiences. You will greet members and guests, handle front desk duties, and assist with new member sign-ups and tours while supporting overnight shift operations across multiple club locations.

The role requires reliable transportation, flexibility for late-night hours, and a customer-service focus. You will communicate with management, help train teammates, and ensure the clubs remain

Qualifications

• Customer service experience preferred.
• Overnight shift experience preferred.
• Basic computer proficiency required.
• Able to communicate with management on a daily basis.
• Reliable transportation to travel to other Planet Fitness locations.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact positively with members and co-workers.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions; appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones, check members in, sign up new members, and give tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns and escalate to management as needed.
• Maintain the neatness and cleanliness of the club.
• Travel to different locations and assist with overnight shift duties.
• Communicate with management about locations of work and daily agendas.
• Train and assist other overnight team members.

Skills

Customer service

Overnight shift

Computer basics

Communicate with mgmt

Reliable transport

Positive attitude

Punctuality

Empathy

Professional demeanor

Education

High school diploma / GED

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Dental insurance
• Employee discounts
• Wellness resources

Job Summary

The Overnight Lead (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight lead will be responsible for traveling to different Planet Fitness locations to assist with overnight shift duties.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Travel to different locations and assist with overnight shift duties.
• Communicate with management about locations of work and daily agendas.
• Train and assist other overnight team members.

Qualifications/Requirements

• Customer service background preferred.
• Overnight shift experince preferred.
• Basic computer proficiency.
• Be able to communicate with management on a daily basis
• Reliable transportation to be able to travel to other Planet Fitness locations
• A passion for fitness and health.
• Upbeat and positive attitude
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Able to work the overngith schedule: Monday-Thursday 10pm-6am and Sunday 11:30pm-6am

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.