Overnight Lab Automation Engineer — Support & Deployment

Ginkgo Bioworks; Boston (MA); On-site; USD 86,000 - 120,000; Full time

Benefits offered by this job

Stock awards

Medical, dental & vision

Health spending accounts

Voluntary benefits

401(k) plan with employer contribution

Paid holidays

Winter shutdown

Unlimited Paid Time Off

Job summary

Ginkgo Bioworks in Boston, MA is hiring an Automation Engineer 2 for the Support Applications Engineering team to own the Autonomous Lab during overnight hours on-site, troubleshoot errors, perform instrument maintenance, and address user tickets.

You will collaborate with Automation Scientists, Software Engineers, and Mechatronics Engineers to turn scoped automation into production-ready systems while ensuring uptime and throughput.

Qualifications

• Bachelor's degree in Engineering, Life Sciences, or a related technical field, and 4-7 years of relevant experience in laboratory automation, systems integration, or related technical work
• Proactive problem-solving mindset and the ability to adapt in fast-paced environments
• Customer-focused approach, balancing customer needs while considering technical feasibility
• Strong interpersonal and teamwork skills; ability to convey concepts and priorities, as well as an ability to solicit and/or accept feedback
• Self-motivated and capable of managing time and tasks with minimal supervision
• Occasional travel to customer sites for 1-2 weeks to conduct SAT (less than 10% total time)
• Ability to bend, reach, and lift, push, or pull up to 25lbs. Ability to stand or walk for long periods of time.

Responsibilities

• Primary owner of Ginkgo's Autonomous Lab during overnight hours - recover from errors, perform instrument maintenance, address user tickets
• Execute or guide remote recovery efforts with customers, diagnosing root causes and executing corrective actions for instrument or integration level failures.
• Lead root-cause investigations for complex software-hardware integration failures - synthesize findings and choose corrective actions that improve time between failures and overall reliability.
• Develop and validate automation scripts / configuration templates that standardize installs and reduce manual effort across the Deployment team.
• Create and continuously refine end-to-end deployment playbooks from initial setup and configuration of our automation products, factory acceptance testing (FAT), and site acceptance testing (SAT).
• Author and own SOPs, troubleshooting guides, and training material to keep documentation compliant and accessible as a single source of truth.
• Perform and periodically audit the recurring PM program, ensuring tasks, frequencies, and parts lists meet reliability goals; train and certify customer operators and technicians on execution

Skills

Proactive problem-solving

Customer-focused

Interpersonal skills

Self-motivated

Travel readiness

Education

Bachelor's degree in Engineering, Life Sciences, or related field

4-7 years in laboratory automation or systems integration

Job description

Ginkgo Bioworks in Boston, MA is hiring an Automation Engineer 2 for the Support Applications Engineering team to own the Autonomous Lab during overnight hours on-site, troubleshoot errors, perform instrument maintenance, and address user tickets.

You will collaborate with Automation Scientists, Software Engineers, and Mechatronics Engineers to turn scoped automation into production-ready systems while ensuring uptime and throughput.