Overnight In Room Dining Server at The Whitby

Crosby Hotel Llc; New York (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid vacation, sick, and personal days

Health, dental, vision, and life ins.

In-house uniform dry cleaning

Employee meals while on duty

Staff parties and appreciation events

Incentive programs

Job summary

The Crosby Hotel NYC is seeking an Overnight In Room Dining Server to provide impeccable room service in an upscale setting. You will leverage your hospitality experience to read guest needs, coordinate with the kitchen, and ensure a memorable dining experience for guests.

Candidates should be familiar with Micros POS, be highly organized, and capable of working AM/PM shifts, including weekends and holidays. Joining this team includes benefits and opportunities within a premium hotel portfolio.

Qualifications

• Experience as a Room Service Server or a Server in a hotel or fine dining restaurant.
• Knowledge of the Micros POS system.
• Highly organized and can manage multiple tasks.
• Open to AM/PM shifts, weekdays, weekends and holidays.
• Ability to work in the Mini Bar when necessary.
• Comply with NYC Health Department standards and regulations.

Responsibilities

• Serve guests in an upscale room service setting.
• Upsell effectively to enhance guest experience and revenue.
• Maintain accuracy and timing during high-volume service.
• Adhere to allergy procedures and safety standards.
• Assist in minibar operations when required.

Skills

Serving experience

Food & beverage knowledge

Upselling techniques

Work under pressure

Punctuality

Communication

Highly organized

Tools

Micros POS system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Overnight In Room Dining Server at The Whitby

Room Service Attend Full-time Regular New York, NY, US

About the role

We are looking for eager individuals to join our Food & Beverage team!

The ideal candidates will be trained professionals who can provide top-level service to match the level of cuisine and the quality of product we serve. We are looking for individuals who communicate well, are dependable, and are enthusiastic. Candidates will have a passion for food and beverage equally, and understand how to read a guest properly to ensure quality service, leaving a lasting impression and a memorable experience.

What you’ll do

• Serving experience in an upscale market
• Strong knowledge of food and beverage (wine and champagne knowledge is a plus)
• Able to work well under pressure during times of high-volume service
• Exceptional upselling techniques
• Ensure all allergy procedures are followed at all times

What we’re looking for

• Experience as a Room Service Server or a Server in a hotel or fine dining restaurant
• Knowledge of the Micros POS system
• Highly organized
• Must be open to working AM/PM shifts, weekdays, weekends, and holidays
• Work in Mini Bar when necessary
• Full understanding of New York City Health Department standards and regulations
• Take personal responsibility for punctuality

Physical requirements

• Be able to stand for a complete 8-hour shift, 5 days a week
• Ability to read, review, enter, and retrieve information from and into a Point of Sale system, preferably Micros
• Able to use a computer keyboard, mouse, and telephone system
• Ability to communicate both in writing and verbally, and use systems to document activities
• Visual acuity to see restaurant menus and Micros screens, take customer orders, review customer bills, and smoothly navigate the dining room, kitchen, and other restaurant areas
• Ability to balance dishes, bend, stoop, and reach to place and retrieve plates, glassware, and other serving items
• Can multitask with a keen sense of attention to detail to make certain tables are served and bussed properly
• Demonstrates the basics of polishing, marking, spot checking, and crumbing tables
• Available to work a flexible schedule that can include days, evenings, nights, weekends, and holidays
• Ability to lift up to 25 pounds

What we offer

• Paid vacation, sick, and personal days
• Health, dental, vision, and life insurance plans
• Holiday staff parties and staff appreciation events
• In-house uniform dry cleaning services
• Employee meals while on duty
• Departmental and company-wide incentive programs

Pay Rate: $22.05 + Tip

With 3 hotels in New York City and 8 in London, Firmdale sets a standard as a unique and exciting place to work. According to company owners Tim and Kit Kemp, “Hotels should be living things, not stuffy institutions.”