Overnight Hotel Security & Guest Safety Pro

Coury Hospitality; Dallas (TX); On-site; USD 21,000 - 29,000; Full time

Job summary

Hotel Mockingbird in Dallas' Park Cities neighborhood seeks an attentive Hotel Security professional to protect guests and staff. You will patrol, deescalate situations, escort disruptive guests, and support valet and housekeeping operations while maintaining professional presence.

Key requirements include clear communication, a valid driver's license with clean record, and the ability to stand and move for extended periods, with willingness to work outdoors in all weather.

Qualifications

• Must be able to communicate clearly to deescalate situations calmly and effectively.
• Understanding how to handle guests and patrons properly, by removing or escorting from a situation without physical altercations.
• Confidence to approach guests in a professional manner and to alleviate staff from an unruly situations.
• Ability to maintain a valid driver’s license with a clean driving record (MVR).
• Able to drive stick shift transmission. Able to drive all types of vehicles.

Responsibilities

• Patrol hotel grounds, parking lots, lobbies, restaurants, and hallways. Provide a sense of security to both hotel staff and guests simply by being present.
• Escort belligerent guests off hotel property, especially in hotels that have bars.
• Must be on call anytime during their shift to investigate disturbances reported by hotel staff and guests.
• Responsible for any keys assigned to them.
• Work with local law enforcement for any issues that may require needed support.
• Responsible for ensuring that all closets to housekeeping areas are locked and secure.
• Escort staff to and from their vehicles.
• Assists guests with luggage.
• Park and secure guest vehicles in the absence of valet.
• Responsible for recording the guest’s information on the valet ticket and the location/parking spot the car was parked and properly advise the guest of any associated charge.
• Provides gracious and professional service in an efficient manner. Perform all job duties toward the goal of maximizing guest service.
• Conduct oneself in a professional manner with the awareness that all actions and communications are within guest view.
• Report all maintenance problems for guest satisfaction.
• Responsible for turning in all lost and found articles to the Housekeeping Office to be logged.
• Additional tasks and responsibilities may be assigned at the discretion of the manager.

Skills

Deescalation

Guest handling

Communication

Driver's license

Job description

Hotel Mockingbird in Dallas' Park Cities neighborhood seeks an attentive Hotel Security professional to protect guests and staff. You will patrol, deescalate situations, escort disruptive guests, and support valet and housekeeping operations while maintaining professional presence.

Key requirements include clear communication, a valid driver's license with clean record, and the ability to stand and move for extended periods, with willingness to work outdoors in all weather.