Overnight Hotel Operations Manager

Hotel Meyerink; Bellevue (WA); On-site; USD 80,180 - 82,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k) Retirement Plan

Life Insurance

Short Term Disability

Paid Time Off

Paid Holidays

Jury Duty Leave

Job summary

Hyatt Regency Bellevue on Seattle's Eastside is seeking an experienced Overnight Hotel Operations Manager to serve as the Manager on Duty during overnight operations. The role oversees full hotel operations overnight, coordinates with Front Office, Engineering, Security, and other departments to maintain guest satisfaction and safety.

The position is non-exempt, 45 hours per week, with a budgeted annual salary of $80,180–$82,000 and a comprehensive benefits package.

Qualifications

• Three+ years of progressive leadership in hotel operations or related fields.
• Strong decision-making and guest service orientation.
• Excellent communication and conflict-resolution skills.

Responsibilities

• Oversee overnight hotel operations as Manager on Duty.
• Provide leadership for overnight departments and ensure Hyatt service standards.
• Coordinate communications between Front Office, Engineering, Security, Housekeeping, and other teams.
• Lead service recovery for complex guest issues and VIP arrivals as needed.
• Oversee safety, building operations, and incident documentation.

Skills

Leadership experience

Decision making

Communication

Conflict resolution

Calm under pressure

Tools

Opera PMS

HotSOS

Job description

Summary

Hyatt Regency Bellevue on Seattle's Eastside is seeking an experienced Overnight Hotel Operations Manager to serve as the Manager on Duty during overnight operations.

This leadership role is responsible for the overall operation of the hotel during the overnight shift, ensuring a safe, efficient, and guest-focused environment. As the senior operational leader on property overnight, you will oversee hotel operations, coordinate responses to guest and building-related issues, and partner closely with Front Office, Engineering, Security, and other departments to ensure seamless hotel operations. The ideal candidate is a confident and experienced hotel leader who exercises sound judgment, makes independent decisions, and thrives in a fast-paced environment. This role requires strong operational knowledge, the ability to lead through complex situations, and a working understanding of hotel building systems. While partnering closely with the overnight engineer, this is an operational leadership role rather than a maintenance position.

The budgeted annual salary for this position is $80,180 - $82,000. Non-exempt, 45 hours per week.

As a colleague, we have you covered with amazing benefits and perks!

Benefits

• Medical, after 30 days of employment
• Vision Insurance
• Dental Insurance
• 401(k) & Retirement Savings Plan (RSP)
• Basic Life Insurance
• Short Term Disability Insurance
• New Child Leave & Adoption Assistance
• Paid Time Off
• • Full-Time Colleagues:
    • 11 days (88 hours) earned for having 0 - 3 years of service
    • 16 days (128 hours) earned for having 4 - 8 years of service
    • 21 days (168 hours) earned for having 9+ years of service
• (6) Paid Holidays per year
• (6) Sick Days (earned based on hours worked)
• Compassionate Leave
• Jury Duty Leave

Perks

• Employee Assistance Program
• Free Uniforms and Cleaning of your Uniform
• Free parking
• Discounted Rooms at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service*
• Free colleague meals during shift
• Hyatt Colleague discount program
• Tuition Reimbursement*
• ORCA Pass subsidy*

*Eligibility requirements may apply

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.

Responsibilities

Hotel Operations

• Serve as the overnight Manager on Duty for the hotel with responsibility for overall overnight operations.
• Provide operational leadership and direction for overnight departments while maintaining Hyatt service standards.
• Make independent decisions that balance guest satisfaction, colleague safety, and operational efficiency.
• Coordinate communication and response efforts between Front Office, Engineering, Security, Housekeeping, and other departments.

Guest Experience

• Resolve complex guest concerns and lead service recovery efforts.
• Handle guest disturbances, noise complaints, and sensitive situations with professionalism while consistently enforcing hotel policies.
• Support VIP arrivals, special requests, and other operational priorities.

Safety & Building Operations

• Lead the hotel's response to operational disruptions, emergencies, and building system issues, including power outages, water leaks, elevator issues, and fire alarms.
• Partner with the overnight engineer to assess operational impacts, establish priorities, and coordinate hotel-wide response efforts.
• Conduct routine property inspections to identify safety, security, and operational concerns.
• Ensure accurate documentation and communication of significant overnight incidents.

Front Office Support

• Provide leadership and guidance to the Night Audit and Front Office teams.
• Ensure overnight operational and financial procedures are completed accurately.
• Facilitate a seamless transition to morning leadership.

Preferred Qualifications

• Three or more years of progressive leadership experience in hotel operations, engineering, facilities, security, or a related operational environment.
• Previous Manager on Duty, department management, or comparable hotel leadership experience strongly preferred.
• Strong understanding of hotel operations, building systems, and life safety procedures.
• Demonstrated ability to lead cross-functional teams during operational challenges.
• Experience with Opera PMS, HotSOS, or similar hotel systems preferred.
• Excellent communication, conflict resolution, and decision-making skills with the ability to remain calm under pressure.

This position requires frequent walking throughout the property, responding to guest and operational concerns, and coordinating overnight operations in a 732-room, full-service hotel.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.