Overnight Guest Services & Revenue Auditor

Brandt Hospitality Group; Fargo (ND); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

PTO with immediate accrual

Access 50% of wages before payday

Hotel Discounts Worldwide

Health Insurance

Dental Insurance

Vision Insurance

401(k) with immediate match

Double Time for Holidays Worked

Job summary

Brandt Hospitality Group is seeking a Night Auditor to manage overnight hotel operations, greet guests, process reservations, and reconcile revenues from the prior day. You will handle check-ins/check-outs, answer calls, and promote loyalty programs while maintaining accurate records and assisting guests with local information.

Ideal candidates are self-motivated, able to work independently, and proficient in MS Office and Opera Cloud. A clean driving record may be required for shuttle duties.

Qualifications

• High School Graduate or GED required.
• Knowledge of front desk operations and procedures, guest services and hotel services.
• Proficient English; additional languages helpful.
• Able to work independently and as part of a team.
• Proficient computer skills including MS Office; Opera Cloud knowledge preferred.
• Able to use tact handling customer service issues, including stressful situations.
• Basic math and cash handling knowledge.

Responsibilities

• Greet and welcome guests at arrival.
• Book guest hotel reservations.
• Register guests, verify reservations and payment information.
• Answer and route calls; take messages accurately.
• Promote brand loyalty program and recognize members.
• Anticipate guest needs and respond promptly.
• Resolve guest complaints, escalate as needed.
• Manage cash drawer contents during shift.
• Maintain accurate records of cash flows and reservations.
• Process market and retail transactions for guests.
• Assist with mail and other communications for guests.
• Restock market inventory as needed.
• Provide information about hotel facilities and local attractions.
• Handle confidential guest information with integrity.

Skills

Front desk operations

Guest services

Cash handling

Opera/Opera Cloud

MS Office

English proficiency

Problem solving

Team player

Education

High School Graduate or GED

Tools

Opera/Opera Cloud

Job description

Brandt Hospitality Group is seeking a Night Auditor to manage overnight hotel operations, greet guests, process reservations, and reconcile revenues from the prior day. You will handle check-ins/check-outs, answer calls, and promote loyalty programs while maintaining accurate records and assisting guests with local information.

Ideal candidates are self-motivated, able to work independently, and proficient in MS Office and Opera Cloud. A clean driving record may be required for shuttle duties.