Overnight Guest Services Pro — Night Auditor

Residence Inn Pigeon Forge; Pigeon Forge (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid PTO

Daily Pay via ZayZoon

Free Telehealth

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

Travel Discounts

Employee Referral Incentives

Job summary

Residence Inn Pigeon Forge is hiring a Night Auditor to oversee overnight guest services and hotel operations, ensuring smooth check-ins/outs and accurate nightly processing.

You will register guests, verify billing, manage room keys, and assist with reservations while delivering high-quality service. The role emphasizes detail-oriented tasks and professional communication in a team-focused environment.

Qualifications

• Guest service experience preferred.
• Professional, mature, and reliable attitude.
• Previous hotel experience a plus.
• Strong attention to detail is essential.
• Team player with excellent organizational skills.
• Professional written and verbal communication skills.

Responsibilities

• Greet and assist guests during overnight check-in and check-out.
• Complete guest registrations, secure payments, and verify or adjust billing.
• Confirm guest information, room rates, and room selections.
• Create and code electronic room keys.
• Assist guests with reservations and requests in a friendly, professional manner.
• Address guest concerns by researching and resolving issues to ensure satisfaction.
• Provide consistent, high-quality guest service.
• Anticipate guest needs and exceed expectations where possible.
• Run the Night Audit process with accuracy and attention to detail.
• Maintain knowledge of hotel offerings, rooms, rates, packages and promotions.

Skills

Guest Service

Attention to Detail

Team Player

Hotel Experience

Communication Skills

Reliability

Job description

Residence Inn Pigeon Forge is hiring a Night Auditor to oversee overnight guest services and hotel operations, ensuring smooth check-ins/outs and accurate nightly processing.

You will register guests, verify billing, manage room keys, and assist with reservations while delivering high-quality service. The role emphasizes detail-oriented tasks and professional communication in a team-focused environment.