Overnight Guest Services & Night Auditor

IHG Hotels & Resorts; Fort Payne (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

IHG Hotels & Resorts in Fort Payne, Alabama, is seeking a Night Auditor to provide exceptional front desk service while balancing the books during late-night shifts.

You will handle payments, check guests in and out, respond to wake-up calls, run night audit tasks in the PMS, and assist guests with requests.

Strong math, cash handling, and hotel operations knowledge are essential, along with clear communication and a customer-focused mindset to help ensure a smooth overnight operation.

Qualifications

• Accounting and mathematics skills for accurate auditing and payment processing.
• Cash handling experience including counting and securing cash payments.
• Computer literacy with familiarity with PMS software.
• Strong verbal communication and listening skills for guest interactions.
• Customer service experience and ability to handle overnight inquiries.
• Knowledge of hotel operations and local area offerings.

Responsibilities

• Processing payments including room charges, debit/credit, cash and cheques.
• Checking guests in, out and managing wake-up call requests.
• Answering phones and handling overnight guest queries.
• Running night audit property management systems or manual equivalents.
• Performing other duties such as concierge services and guest requests.

Skills

Accounting & mathematics

Cash handling

Computer literacy

Verbal communication

Customer service experience

Knowledge of hotel operations

Tools

PMS software

Job description

IHG Hotels & Resorts in Fort Payne, Alabama, is seeking a Night Auditor to provide exceptional front desk service while balancing the books during late-night shifts.

You will handle payments, check guests in and out, respond to wake-up calls, run night audit tasks in the PMS, and assist guests with requests.

Strong math, cash handling, and hotel operations knowledge are essential, along with clear communication and a customer-focused mindset to help ensure a smooth overnight operation.