Overnight Guest Services Auditor - Growth & Benefits

First Hospitality, Inc.; Donna (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Insurance enrollment

PTO from DAY 1

Holiday pay from DAY 1

401(k) enrollment after 30 days

Hotel discounts

Professional development

Job summary

First Hospitality, Inc. is seeking a Night Auditor to deliver exceptional guest service during overnight hours. You will accurately process and track transactions, maintain reporting integrity, and uphold brand standards while communicating clearly with guests and hotel teams.

The role requires 2+ years in customer service in hospitality, a high school diploma, and the ability to work overnight shifts. You will engage guests via phone or email, support loyalty programs, and ensure precise

Qualifications

• 2+ years of customer service experience, preferably in Hospitality or related industry.
• Excellent verbal and written communication skills.
• Must be able to speak, read, and write in primary language used in the workplace.

Responsibilities

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Thank departing guests, verify accurate billing, and encourage return visits.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• If applicable, maintain balance and security of house bank and accurately log all transactions.

Skills

Customer service

Verbal and written communication

Overnight shifts

Education

High School diploma or equivalent

Job description

First Hospitality, Inc. is seeking a Night Auditor to deliver exceptional guest service during overnight hours. You will accurately process and track transactions, maintain reporting integrity, and uphold brand standards while communicating clearly with guests and hotel teams.

The role requires 2+ years in customer service in hospitality, a high school diploma, and the ability to work overnight shifts. You will engage guests via phone or email, support loyalty programs, and ensure precise