Overnight Guest Services Auditor

Pyramid Global Hospitality; Miami (FL); On-site; USD 21,000 - 29,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Night Auditor for the Pullman Miami Airport property. The role requires delivering exceptional guest service during the overnight shift, handling check-ins, and maintaining accuracy in daily procedures.

The ideal candidate is detail-oriented, personable, and able to work independently from 11pm to 7am, including weekends and holidays. Join a renowned hospitality group focused on service excellence.

Qualifications

• Must have the ability to work the overnight hours.
• A high attention to detail.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Serve as a source of knowledge about the hotel, its amenities, and the local area for guests during check-in.
• Resolve problems and WOW guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Generate, print and distribute daily and weekly reports.
• Ensure the Night Audit procedures are followed with great attention to detail.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Skills

Attention to detail

Excellent verbal and written communc.

Outgoing and engaging personality

Computer skills

Ability to work overnight hours

Availability for weekends and holidays

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a Night Auditor for the Pullman Miami Airport property. The role requires delivering exceptional guest service during the overnight shift, handling check-ins, and maintaining accuracy in daily procedures.

The ideal candidate is detail-oriented, personable, and able to work independently from 11pm to 7am, including weekends and holidays. Join a renowned hospitality group focused on service excellence.