Night Guest Services Associate | PTO & 401K

HomeTowne Studios & Suites by Red Roof; Spokane Valley (WA); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Health insurance

Dental

Vision

Competitive pay

Employer Paid Life Insurance

PTO

401K with Employer Match

Career Growth Opportunities

Job summary

HomeTowne Studios by RedRoof in Spokane Valley seeks a Night Attendant to provide guest services during evening hours, with a starting wage up to $18.50-$19.00 per hour. The role emphasizes courteous, safe, and efficient handling of guest needs in a hotel setting.

Responsibilities include check-ins/check-outs, after-hours assistance, laundry room upkeep, and ensuring cleanliness and privacy for guests while delivering high-quality service.

Qualifications

• High school diploma preferred or equivalent experience.
• 1 year in previous customer service position.
• Basic office skills (math, cash handling, computer skills).
• Basic English communication (verbal and written) skills required.
• Prior hospitality experience preferred.

Responsibilities

• Conduct courtesy calls within 30 minutes after guest check-in.
• Assist guests with requests and complaints after regular office hours.
• May handle check-ins/check-outs and issue guestroom keys for lost/lockouts.
• Assist in maintaining the cleanliness and organization of the laundry rooms and guest laundry.
• Clean, dry and fold linen, blankets, bedspreads, etc.
• Provides courtesy patrol in lobby and front entrance area.
• Ensures exceptional customer service to all guests while maintain guest privacy and safety
• May compute bill, collect payments, and make changes for guests, post charges to Property Management system.
• Complete department checklists and reports for relevant shifts.
• Maintain a neat, clean, and well-groomed appearance.
• Performs other related duties as assigned.

Skills

Customer service

Education

High school diploma or equivalent

Tools

Cash handling

Computer skills

Job description

HomeTowne Studios by RedRoof in Spokane Valley seeks a Night Attendant to provide guest services during evening hours, with a starting wage up to $18.50-$19.00 per hour. The role emphasizes courteous, safe, and efficient handling of guest needs in a hotel setting.

Responsibilities include check-ins/check-outs, after-hours assistance, laundry room upkeep, and ensuring cleanliness and privacy for guests while delivering high-quality service.