Overnight Guest Services Associate

HomeTowne Studios & Suites by Red Roof; Concord (NC); On-site; USD 19,000 - 20,000; Part time

Benefits offered by this job

Health insurance

Dental

Vision

Competitive Pay

Employer Paid Life Insurance

PTO

401K with Employer Match

Career Growth Opportunities

Job summary

HomeTowne Studios by Red Roof in Concord, NC is seeking a Night Attendant to provide front desk and guest services, with a starting wage up to $13.50–$14.00 per hour. This is a part-time, on-site position focused on courteous guest interactions and efficient service.

Responsibilities include handling check-ins/check-outs, assisting guests after hours, maintaining lobby and laundry areas, and ensuring cleanliness and safety while delivering quality hospitality.

Qualifications

• High school diploma preferred or equivalent experience.
• 1 year in previous customer service position.
• Basic English communication (verbal and written) skills required.
• Must have basic office skills (math, cash handling, computer skills).
• Prior hospitality experience preferred.

Responsibilities

• Make courtesy calls within 30 minutes after guest check-in.
• Assist guests with requests and/or complaints after regular office hours.
• Handle check-ins/check-outs and issue guestroom keys for lost/lockouts.
• Maintain cleanliness and organization of laundry rooms and guest laundry.
• Clean, dry and fold linens and towels.
• Provide courtesy patrol in lobby and front entrance area.
• Ensure exceptional customer service while maintaining guest privacy and safety.
• Post charges to the Property Management System as needed.
• Complete department checklists and reports for relevant shifts.

Skills

Customer service

Cash handling

Computer skills

English (basic)

Education

High school diploma preferred or equivalent

Tools

Property Management System

Job description

HomeTowne Studios by Red Roof in Concord, NC is seeking a Night Attendant to provide front desk and guest services, with a starting wage up to $13.50–$14.00 per hour. This is a part-time, on-site position focused on courteous guest interactions and efficient service.

Responsibilities include handling check-ins/check-outs, assisting guests after hours, maintaining lobby and laundry areas, and ensuring cleanliness and safety while delivering quality hospitality.