Night Auditor

STAY Hospitality; Pompano Beach (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

STAY Hospitality is seeking a Night Auditor for The Garden Hotel in Fort Lauderdale, FL, overseeing overnight front desk operations and performing nightly financial audits. The role combines guest service with accounting tasks to ensure accuracy and security during overnight hours.

You will greet guests, process check-ins/outs, reconcile transactions, and prepare reports for management while maintaining the front desk and coordinating with housekeeping for the next day’s readiness.

Qualifications

• Experience in customer service, hospitality, or front desk roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving and attention to detail.
• Ability to work independently and stay alert overnight.
• Ability to multitask and remain calm in high-pressure situations.
• Basic math skills and familiarity with PMS.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Greet and assist guests with check-ins, check-outs, and inquiries during overnight hours.
• Perform nightly audit of hotel transactions, reconciling accounts and preparing reports for management.
• Verify accuracy of guest folios, room charges, payments, and adjustments.
• Balance daily cash, credit card, and room charge transactions in the PMS.
• Respond to guest requests, complaints, and emergencies promptly and professionally.
• Monitor hotel security, including ensuring doors are secured and reporting any suspicious activity.
• Assist with reservations, cancellations, and modifications as needed.
• Maintain cleanliness and organization of the front desk and lobby during overnight shifts.
• Prepare daily summary reports for accounting and management review.
• Coordinate with housekeeping and other departments to ensure readiness for the next day’s operations.

Skills

Customer service

Hospitality

Front desk

Communication

Problem-solving

Attention to detail

Independent

Multitasking

Math skills

PMS familiarity

Flexible shifts

Tools

PMS software

CloudBeds

Job description

The Night Auditor is responsible for overseeing front desk operations during overnight shifts, ensuring the safety and comfort of guests while balancing the day’s financial transactions. This role combines guest service responsibilities with accounting tasks to provide a smooth and secure overnight experience. The Night Auditor plays a key role in maintaining accuracy, organization, and professionalism in both guest services and financial reporting.

Key Responsibilities

• Greet and assist guests with check-ins, check-outs, and inquiries during overnight hours
• Perform nightly audit of hotel transactions, reconciling accounts and preparing reports for management
• Verify accuracy of guest folios, room charges, payments, and adjustments
• Balance daily cash, credit card, and room charge transactions in the property management system (PMS)
• Respond to guest requests, complaints, and emergencies promptly and professionally
• Monitor hotel security, including ensuring doors are secured and reporting any suspicious activity
• Assist with reservations, cancellations, and modifications as needed
• Maintain cleanliness and organization of the front desk and lobby during overnight shifts
• Prepare daily summary reports for accounting and management review
• Coordinate with housekeeping and other departments to ensure readiness for the next day’s operations

Must-Have Qualifications

• Previous experience in a customer service, hospitality, or front desk role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently and remain alert during overnight hours
• Ability to multitask and remain calm in high-pressure situations
• Basic math skills and familiarity with hotel property management systems (PMS) preferred
• Flexibility to work various shifts, including evenings, weekends, and holidays

Preferred Qualifications (Not Required)

• Experience with CloudBeds(Hotel Property Management System)

Physical Demands

• Ability to stand and walk for extended periods (up to 8 hours per workday)
• Frequent use of hands to operate computers, phones, and office equipment
• Occasional bending, lifting, or carrying items up to 25 lbs (such as guest luggage or packages)
• Clear speech, hearing, and vision to effectively interact with guests in person and over the phone
• Ability to remain alert and attentive in a fast-paced environment
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Other Information

FLSA Classification: Non-Exempt

Reports To: Guest Services Manager

Work location: Onsite at The Garden Hotel, Fort Lauderdale, FL.

Work environment: Reception.

Working schedule: Flexibility with work hours, including weekends and holidays is essential, as scheduling will depend on business needs. This position may require evening availability. Adaptability is key in a hospitality environment

Benefits

Stay Hospitality offers a competitive benefits package designed to support your well-being and work-life balance. Eligibility for specific benefits may vary based on employment status, job classification, and tenure.

• Health, dental, and vision insurance
• Paid time off and holidays
• Employee discounts at Stay Hospitality properties
• Opportunities for professional development and career growth

Stay Hospitality is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Job descriptions are subject to change at the discretion of management.