Overnight Guest Experience Lead | Night Auditor

Hotel Leveque; Green Bay (WI); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

Hotel and travel discounts

Professional development

Job summary

Hotel Northland, Autograph Collection in Green Bay, WI seeks a personable Night Auditor to support overnight guest services and ensure accuracy in nightly reports and guest accounts. You will greet guests, process check-ins/outs, and maintain brand standards while collaborating with hotel departments.

The role requires 2+ years of customer service experience, excellent communication, and the ability to work overnight hours in a fast-paced hospitality environment.

Qualifications

• 2+ years of customer service experience, preferably in Hospitality or related industry
• Excellent verbal and written communication skills
• Must be able to speak, read, and write in primary language used in the workplace

Responsibilities

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received
• Thank departing guests, verify accurate billing, and encourage return visits
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction
• Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate
• Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns
• Always maintain professionalism consistent with hotel brand and company expectations
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies
• If applicable, maintain balance and security of house bank and accurately log all transactions

Skills

Customer service

Education

High School diploma

Job description

Hotel Northland, Autograph Collection in Green Bay, WI seeks a personable Night Auditor to support overnight guest services and ensure accuracy in nightly reports and guest accounts. You will greet guests, process check-ins/outs, and maintain brand standards while collaborating with hotel departments.

The role requires 2+ years of customer service experience, excellent communication, and the ability to work overnight hours in a fast-paced hospitality environment.