Night Auditor

Hotel Leveque; Green Bay (WI); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

Hotel and travel discounts

Professional development

Job summary

Hotel Northland, Autograph Collection in Green Bay, WI seeks a personable Night Auditor to support overnight guest services and ensure accuracy in nightly reports and guest accounts. You will greet guests, process check-ins/outs, and maintain brand standards while collaborating with hotel departments.

The role requires 2+ years of customer service experience, excellent communication, and the ability to work overnight hours in a fast-paced hospitality environment.

Qualifications

• 2+ years of customer service experience, preferably in Hospitality or related industry
• Excellent verbal and written communication skills
• Must be able to speak, read, and write in primary language used in the workplace

Responsibilities

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received
• Thank departing guests, verify accurate billing, and encourage return visits
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction
• Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate
• Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns
• Always maintain professionalism consistent with hotel brand and company expectations
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies
• If applicable, maintain balance and security of house bank and accurately log all transactions

Skills

Customer service

Education

High School diploma

Job description

hospitality on hand all through the night

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job...

Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items . Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests’ challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors.

What you'll be doing...

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Thank departing guests, verify accurate billing, and encourage return visits.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• If applicable, maintain balance and security of house bank and accurately log all transactions.

Experience & Education:

• 2+ years of customer service experience, preferably in Hospitality or related industry
• High School diploma or equivalency education certificate required

Communication:

• Excellent verbal and written communication skills
• Must be able to speak, read, and write in primary language used in the workplace

Physical:

• 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
• Lift, lower, and maneuver up to 30 pounds occasionally
• Ability to independently work during overnight hours

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Embrace Downtown Green Bay From Our Historic Hotel

Hotel Northland, Autograph Collection has been a cornerstone of Green Bay since 1924, blending timeless elegance and modern amenities. With nearly a century of service, our hotel in downtown Green Bay, WI, continues to embody Midwest charm while adapting to meet the needs of today’s travelers. Guests are welcomed into beautifully designed rooms featuring pillowtop beds, and complimentary WiFi with many offering picturesque views of downtown Green Bay. Wake up refreshed from our pet-friendly hotel in Green Bay, WI and explore the vibrant city, including nearby shops, restaurants, museums, and the KI Convention Center. Enjoy an upscale breakfast in The Walnut Room or a casual upscale meal at Poke the Bear. Host memorable events in our versatile meeting spaces, highlighted by the stunning Crystal Ballroom with its art deco design. At Hotel Northland, we seamlessly connect the rich heritage of our past with the vibrant energy of the present, making our Green Bay hotel in WI a premier destination.