Overnight Guest Experience & Audit Specialist

Trailborn Mendocino; California; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off

Holiday Pay

401(k) with Company Match

Sick Time

Job summary

Trailborn Mendocino is seeking a Night Auditor to join our team. You’ll balance daily financial activity, assist guests, support hotel operations, and help maintain a secure, welcoming overnight environment.

The ideal candidate is detail-oriented, dependable, and passionate about hospitality, with experience in front desk tasks and familiarity with property management systems. This role offers both full-time and part-time shifts, includes weekends and holidays, and provides benefits.

Qualifications

• Previous hotel, resort, front desk, or hospitality experience preferred.
• Strong attention to detail and ability to complete financial tasks accurately.
• Excellent written and verbal communication skills.
• Ability to work independently and make sound decisions during overnight hours.
• Ability to work flexible hours, including weekends and holidays.
• Positive attitude and willingness to support a team environment.
• Strong guest service skills and a commitment to creating memorable experiences.
• Experience with hotel property management systems preferred.

Responsibilities

• Welcome guests, complete check-ins, assign rooms, and provide exceptional service throughout the overnight shift.
• Make and confirm guest reservations and update guest information in the property management system.
• Verify guest payment information and ensure accurate account records.
• Maintain accurate records of room availability and guest accounts.
• Complete end-of-day financial reporting, income audits, and daily revenue balancing.
• Review guest accounts and charges during the checkout process.
• Respond to guest requests, questions, and concerns with professionalism and urgency.
• Contact overnight housekeeping or maintenance teams when guest issues arise.
• Provide information regarding hotel services, local dining, entertainment, shopping, and travel directions.
• Record guest feedback and elevate concerns to management when needed.
• Complete account reviews and "bucket checks" to ensure accuracy and compliance with hotel standards.
• Support additional duties and responsibilities as assigned.

Skills

Guest service

Attention to detail

Communication skills

Independence

Flexibility

Team player

Problem solving

Tools

Hotel PMS

Job description

Trailborn Mendocino is seeking a Night Auditor to join our team. You’ll balance daily financial activity, assist guests, support hotel operations, and help maintain a secure, welcoming overnight environment.

The ideal candidate is detail-oriented, dependable, and passionate about hospitality, with experience in front desk tasks and familiarity with property management systems. This role offers both full-time and part-time shifts, includes weekends and holidays, and provides benefits.