Night Auditor: Overnight Guest Experience & Finances

Trailborn Brand LLC; California; On-site; USD 20,664 - 31,684; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance (if

Paid Time Off (eligible employees)

Holiday Pay (eligible employees)

401(k) with Company Match (eligible

Sick Time (eligible employees)

Job summary

Trailborn Brand LLC in Mendocino, CA is seeking a Night Auditor to balance daily financial activity, assist guests, and support hotel operations overnight.

The ideal candidate is detail-oriented, dependable, with strong guest service and the ability to work independently during overnight hours; flexible schedule including weekends and holidays is required. Experience with hotel PMS is preferred.

Qualifications

• Previous hotel, resort, front desk, or hospitality experience preferred.
• Detail-oriented with ability to complete financial tasks accurately.
• Excellent written and verbal communication skills.
• Ability to work independently during overnight hours.
• Flexible schedule, including weekends and holidays.
• Strong guest service mindset and teamwork.

Responsibilities

• Welcome guests, complete check-ins, assign rooms, and provide service overnight.
• Make and confirm reservations and update guest information in the PMS.
• Verify guest payment information and ensure accurate account records.
• Maintain records of room availability and guest accounts.
• Complete end-of-day financial reporting and revenue balancing.
• Review guest accounts and charges during checkout.
• Coordinate with housekeeping or maintenance for guest issues.
• Provide information on hotel services and local attractions.
• Record guest feedback and escalate concerns to management.
• Complete account reviews and ensure compliance with hotel standards.

Skills

Hotel front desk experience

Hospitality experience

Attention to detail

Guest service

PMS experience

Tools

Property Management System (PMS)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Night Audit - FT and PT Available

Part Time Trailborn Mendocino, Mendocino, CA, US

30+ days ago Requisition ID: 1766

Are you a night owl who enjoys creating exceptional guest experiences and keeping things running smoothly behind the scenes? Trailborn is looking for a Night Auditor to join our team.

As a Night Auditor, you’ll play an important role in the overnight guest experience by balancing daily financial activity, assisting guests, supporting hotel operations, and ensuring the property remains secure and welcoming throughout the night. The ideal candidate is detail-oriented, dependable, and passionate about hospitality.

WHAT YOU'LL DO

• Welcome guests, complete check-ins, assign rooms, and provide exceptional service throughout the overnight shift

• Make and confirm guest reservations and update guest information in the property management system

• Verify guest payment information and ensure accurate account records

• Maintain accurate records of room availability and guest accounts

• Complete end-of-day financial reporting, income audits, and daily revenue balancing

• Review guest accounts and charges during the checkout process

• Respond to guest requests, questions, and concerns with professionalism and urgency

• Contact overnight housekeeping or maintenance teams when guest issues arise

• Provide information regarding hotel services, local dining, entertainment, shopping, and travel directions

• Record guest feedback and escalate concerns to management when needed

• Complete account reviews and "bucket checks" to ensure accuracy and compliance with hotel standards

• Support additional duties and responsibilities as assigned

WHAT WE'RE LOOKING FOR

• Previous hotel, resort, front desk, or hospitality experience preferred

• Strong attention to detail and ability to complete financial tasks accurately

• Excellent written and verbal communication skills

• Ability to work independently and make sound decisions during overnight hours

• Ability to work flexible hours, including weekends and holidays

• Positive attitude and willingness to support a team environment

• Strong guest service skills and a commitment to creating memorable experiences

• Experience with hotel property management systems preferred

BENEFITS & PERKS

• Medical, Dental & Vision Insurance (eligible employees)

• Paid Time Off (eligible employees)

• Holiday Pay (eligible employees)

• 401(k) with Company Match (eligible employees)

• Sick Time (eligible employees)

SCHEDULE

Hospitality requires a flexible schedule. Team members may be required to work days, evenings, weekends, holidays, and extended hours based on business needs and seasonal demands.

DISCLAIMER

The statements contained in this job description are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, qualifications, or working conditions associated with the position.

Management reserves the right to modify, add, or remove duties and responsibilities at any time, with or without notice, based on business needs.