Night Audit & Guest Services Specialist

Trailborn Hotels & Resorts; Highlands (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Full Time

Part Time

Seasonal

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) matching

Sick time

Dining discounts

Marketplace discounts

Job summary

Trailborn Hotels & Resorts in Highlands, NC seeks an attentive Night Auditor to manage end-of-day financials, guest requests, and security during the overnight shift.

As the sole front desk teammate overnight, you greet guests, handle reservations, verify payments, balance receipts, and coordinate with housekeeping and maintenance.

This role requires clear communication, a positive attitude, and flexibility to work evenings, weekends, and holidays, with benefits including medical, PTO, and 401(k).

Qualifications

• Clear and concise written and verbal communication.
• Ability to communicate in English, verbal and written.
• Flexible hours including weekends and holidays.
• Positive attitude and energetic team spirit.

Responsibilities

• Greet, register, and assign rooms to guests of the hotel.
• Make and confirm guest reservations.
• Verify guests' credit and establish payment method at check-in.
• Keep records of room availability and guest accounts in the PMS.
• Balance receipts and perform income audit on revenues posted.
• Review accounts and charges with guests at checkout.
• Coordinate with overnight housekeeping or maintenance for issues.
• Respond to inquiries about hotel services and directions.
• Record guest comments or complaints and refer to managers.
• Complete bucket checks to ensure accounts are current and compliant.
• Perform other duties as assigned.

Skills

Clear communication

English proficiency

Flexible schedule

Customer service orientation

Team player

Tools

Property management system

Job description

Trailborn Hotels & Resorts in Highlands, NC seeks an attentive Night Auditor to manage end-of-day financials, guest requests, and security during the overnight shift.

As the sole front desk teammate overnight, you greet guests, handle reservations, verify payments, balance receipts, and coordinate with housekeeping and maintenance.

This role requires clear communication, a positive attitude, and flexibility to work evenings, weekends, and holidays, with benefits including medical, PTO, and 401(k).